Operations Director (HDM East)

Organization Overview: The Goddard Riverside Community Center (Goddard Riverside) and the Stanley M. Isaacs Neighborhood Center (Isaacs Center) are well-established Manhattan community-based agencies that support services to approximately 30,000 New Yorkers. We are two of New York City’s leading human services organizations meeting the needs of children, youth and families, homeless individuals, and older adults through-out Manhattan and New York City. We work every day for a fair and just society where all people have the opportunity to make choices that lead to better lives for themselves and their families. The Isaacs Center focuses primarily on the needs of children and low-income families, out-of-school and out-of-work youth, and aging New Yorkers. We operate at community centers located in the neighborhoods of East Harlem and Yorkville, and seek to deliver programs that are impactful, innovative, and intergenerational.

Position Summary: Under the supervision of the Associate Vice President – of Aging & Nutrition Services the Operations Director of HDM-East provides day-to-day supervision of the Food and Nutrition Department Delivery and Administrative team associated with the Department of the Aging (DFTA), Home Delivered Meals Program, key positions report to the Director to serve in ways that are effective, efficient, and sustainable including the Home Delivered Meals Manager, Food Transport team, Food Services Manager, and administrative office team members. The Director is an essential member of the leadership team and will collaborate with and support delivery expectations and initiatives across the organization. This dynamic person will ensure the department complies with all City and State funding and oversight regulations.

Schedule: 35 hours per week

Salary Range: $70,000 - $75,000

Candidates must have the required qualifications to be considered for the position. The salary offer will be based on the candidate’s number of years experience in the exact or comparable position and additional preferred qualifications will be taken into account.

Roles, Responsibilities and Essential Duties

• Develops and implements all performance measurement/management processes, including collecting, submitting, and analyzing all program data to meet strategic priorities and contractual requirements.
• Ensures the compliance of all vendors and sub-contractors with all contractual agreements, regulatory requirements, and program performance standards
• Oversees day-to-day delivery operations.
• Manages the administrative functions of the Food Service Team
• Responsible for managing and evaluating the performance of Administrative, kitchen and delivery team members
• Oversee and organize internal and external staff development and training programs
• Review, monitor, and maintain data for the Food and Nutrition Department.
• Monitor the Food and Nutrition Department budget
• Participate in vendor procurement process, including maintenance and contract negotiations
• Oversee the submission of invoices and other vendor documentation into the accounting system
• Oversee staff recruitment, interviews, and onboarding for incoming personnel and provide ongoing professional development opportunities for staff as appropriate
• Oversee the development and implementation of policies and procedures for the Food and Nutrition Department East.
• Ensure that policy changes are documented and communicated thoroughly
• Comply with all funding agencies by ensuring that required information is maintained accurately and reported regularly.
• Prepares reports for the Food and Nutrition department by collecting and analyzing information.
• Responsible for gathering information related to incidents and auto accidents and reporting these to the internal incident review committee.
• Maintain confidentiality of highly sensitive information

Qualifications/Educational Requirements

• Bachelor’s degree in business, administration, or related field
• Extensive knowledge of Microsoft Office Suite, particularly of Excel spreadsheets
• Able to communicate verbally and in writing in a clear and professional manner
• Ability to work with a high level of accuracy
• Knowledge of Peerplace a plus  
• Knowledge of Intacct a plus
• Strong attention to detail
• Excellent verbal and written communication skills
• In-depth understanding of databases

Physical Requirements/Work Environment

• Office located in an Older Adult Center

Employee Benefits:

• Medical/Dental/Vision
• Life Insurance/Commuter benefits/Employee Assistance Program (EAP)/Flexible Spending Accounts
• 403B Thrift Retirement Plan
• 12 Annual Sick Days
• 12 Agency Holidays
• 20 Days or 4 Weeks of Paid Time off and an additional week (5) days after 5 years of employment
• Total of more than 6 weeks (a month and half) of paid time off

We are committed to building an inclusive workplace community grounded in respect for differences. We support hiring a broadly diverse team of qualified individuals who will contribute to our organizations.

Goddard Riverside and Isaacs Center provide equal employment opportunities to employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or any other characteristic protected by federal, state, or local law.

The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of this position and title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job related task other than those specifically presented in this description. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.