Case Manager (Baxter)

Organization Overview: The Goddard Riverside Community Center (Goddard Riverside) and the Stanley M. Isaacs Neighborhood Center (Isaacs Center) are well-established Manhattan community-based agencies that support services to approximately 30,000 New Yorkers. We are two of New York City’s leading human services organizations meeting the needs of children, youth and families, homeless individuals, and older adults through-out Manhattan and New York City. We work every day for a fair and just society where all people have the opportunity to make choices that lead to better lives for themselves and their families.

Program Description: The Baxter Safe Haven provides transitional housing to 75 adults experiencing homelessness with the goal of permanent housing. On-site services include case management, entitlement assistance, medical and psychiatric care, substance use counseling, group activities, meals, recreation, and 24 hour/7 day per week front desk security.

Position Summary: To deliver effective case management services using a strengths-based, client-centered approach to homeless adults with the goal of securing permanent housing.

Schedule:

• Tuesday-Saturday 9:00am to 5:00pm  
• Sunday-Thursday 11:00 am to 7:00 pm

Salary Range: $40,207 to $47,000

Candidates must have the required qualifications to be considered for the position. The salary offer will be based on the candidate’s number of years experience in the exact or comparable position and additional preferred qualifications will be taken into account.

Roles, Responsibilities and Essential Duties

• Serve as case manager for homeless adults, with a goal of placing them in permanent housing
• Perform intake, assessment, service planning, advocacy, referral and escort services
• Provide case management; identify short and long-term client centered goals and help clients achieve them, including linkages to community programs such as medical, psychiatric and drug treatment services.
• Utilize evidence-based practices such as person- centered planning and motivational interviewing.
• Maintain case records with documentation of services provided and outcomes, according to specific program procedures. Responsible for case notes and service plans using an electronic database
• Assist clients in applying for, receiving and maintaining entitlements
• Accompany clients on visits to doctors, entitlement offices or other community services as needed
• Serve as liaison between other service providers and community resources
• Encourage engagement and participation among resistant clients
• Participate in weekly staff meetings, case conferences, training programs and supervision meetings
• Assist with the design, planning, and implementation of group activities and events
• Facilitate groups, collaborate with harm reduction specialists and housing specialists

Qualifications/Educational Requirements

• Associate degree Required
• Bachelor’s Degree Preferred
• Experience working with homeless adults preferred
• Experience working with individuals diagnosed with severe and persistent mental illness, substance use and/co-occurring disorders preferred
• Prior case management in safe haven, outreach, or supportive housing experience preferred
• Bilingual (English and Spanish) preferred

Skills, Knowledge and Abilities

• Strong Interpersonal and communication skills
• Organized with strong follow up and attention to detail
• Team player

Computer Skills: To perform this job successfully, an individual should be:

• Proficient in Microsoft Office, Outlook, Word and Excel
• Ability to learn computer databases such as AWARDS or CARES
• Able to learn Coordinated Assessment Placement System

Physical Requirements

• Escort clients on interviews in community as needed
• Ability to lift 30lbs

Work Environment

• Indoor office environment
• Some escorts in community
• Some visits to clients in dorms

This position is classified as a union position under the Collective Bargaining Agreement between Goddard Riverside and the United Service Workers Union Local 74 Collective Bargaining Unit. The union represents employees in the bargaining unit (i.e. Goddard employees in Local 74 union positions). The Collective Bargaining Agreement is a written contract that defines the agreed-upon terms and conditions of employment, including wage increases, paid time off and other benefits, and the grievance process. All employees in Local 74 union positions at Goddard Riverside are subject to and covered by the Collective Bargaining Agreement. Membership in the union includes the collection of union dues on a monthly basis, to be deducted from the member’s Goddard paycheck at a rate to be determined by the union.

We are committed to building an inclusive workplace community grounded in respect for differences. We support hiring a broadly diverse team of qualified individuals who will contribute to our organizations.

Goddard Riverside and Isaacs Center provide equal employment opportunities to employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or any other characteristic protected by federal, state, or local law.

The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of this position and title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job related task other than those specifically presented in this description. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.