Assistant Program Director (West 140th)

Organization Overview: The Goddard Riverside Community Center (Goddard Riverside) and the Stanley M. Isaacs Neighborhood Center (Isaacs Center) are well-established Manhattan community-based agencies that support services to approximately 30,000 New Yorkers. We are two of New York City’s leading human services organizations meeting the needs of children, youth and families, homeless individuals, and older adults through-out Manhattan and New York City. We work every day for a fair and just society where all people have the opportunity to make choices that lead to better lives for themselves and their families.

Program Description: Goddard Riverside’s 140 West 140^th Residence, located in West Harlem, provides affordable, permanent supportive housing for 48 previously homeless adults suffering from mental illness and/or chemical addictions.   The building consists of 48 fully furnished studio apartments, offices for the social service and building staff, a recreation room/tenant lounge, kitchen, library and backyard.  On-site services include case management, entitlement assistance, medical care, work readiness training, meals programs, 24-hour/7 –day front desk security, on site group activities, substance use counseling and medical and therapeutic care.

Position Summary:   West 140^th Street is looking for a dynamic individual who will work with the Program Director to ensure the quality and integrity of the program.  This person must be innovative, creative, detailed oriented, strengths based, with organizational skills that will promote a proactive, high energy work ethic and positive work environment.  The Assistant Program Director is responsible for integrating services, staff supervision, and assuming leadership of West 140^th in the absence on the Program Director.

Schedule: Monday through Friday 9:00 am too 5:00 pm

Salary Range: $70,000-$75,000

Candidates must have the required qualifications to be considered for the position. The salary offer will be based on the candidate’s number of years experience in the exact or comparable position and additional preferred qualifications will be taken into account.

Roles, Responsibilities, and Essential Duties

• Program oversight and quality assurance
• Ensure provision of quality and timely services, including psychiatric and medical care, entitlements, assessments and treatment planning, and linkages to day program, clubhouses, employments, and recovery.

1) Supervision of staff

• Ensure that all documentation (including, but not limited to, progress notes, service plans, assessments, health forms, reports, consent forms etc.) is completed by direct service staff in a timely manner and within established deadlines as per agency and funding sources standards.; provide coaching on West 140^th Street policies and procedures and clinical practice.
• Provide weekly supervision to non-clinical staff; promote staff development; evaluate their work and initiate disciplinary action when required
• Complete staff performance evaluations
• Participate in intake/admission meetings
• Provide support coordinating care of all onsite treatment providers including but not limited to scheduling
• Complete sign in/sign out and follow up coordination of onsite services
• Work to establish a results orientated framework using data as a tool to improve service deliverables
• Run and analyze data reports on service deliverables and use data to tailor supervision agenda
• Oversee Clinical Integration Project onsite and manage project deliverables
• Track virtual and in person trainings for non-clinical staff
• Track, monitor, and report all positive COVID cases and or symptom
• Ensure all incident reporting and follow up is done thoroughly and in a timely manner
• Ensure data collection and timely reporting utilizing AWARDS and other reporting systems
• Ensure that the team provides an empowering, client-centered approach to case management that demonstrates care and promotes housing and income stability
• Ensure the team maintains contact with clients based on assessed needs, program policies, and funding guidelines.
• Supervise the maintenance of adequate and up-to-date records on all the tenants as well as supervise record-keeping responsibilities of staff.

2) Participate as a West 140^th Street team member

• Collaborate with staff in other GRCC programs to coordinate client service
• Attend weekly Clinical Integration Project meetings
• Attend staff meetings, case conferences, training programs and supervision meetings
• Participate in planning and leading group activities
• Foster teamwork approach to client service planning and help ensure client centered services, utilizing evidenced based practices.
• Collaborate to maintain an active resource directory
• Coverage of caseload when understaffed

3) Other

• Serve as Acting Director in the Director’s absence
• Assist Program Director in serving as liaison to other community services; attend meetings and develop new linkages
• Ability to maintain composure in stressful situations
• Demonstrated ability to manage projects and personnel effectively and to work productively independently or as a team member or leader
• Other duties as required

Qualifications/Educational Requirements

• Bachelor’s degree with relevant experience
• Supervisory experience strongly preferred
• Experience working with individuals diagnosed with mental illness
• Experience with mental illness and substance use
• Experience working with formerly homeless adults
• Experience working with Supportive Housing required
• Bilingual (English and Spanish) a plus

 Skills, Knowledge and Abilities

• Excellent verbal and written communications skills
• Strong interpersonal skills
• Strong crisis management skills
• Team oriented
• Good judgment and problem-solving skills
• Strong organizational/managerial skills
• Ability to work in fast paced-residential environment
• Strong follow-up, attention to detail
• Systems oriented, organized

Computer Skills: To perform this job successfully, an individual should be:

• Able to work in the Microsoft Office Suite, should especially be proficient in Word and Outlook
• Able to use or learn to use AWARDS database
• Able to use or learn Coordinate Assessment and Placement System
• Familiar with cloud-based payroll platforms such as Paycom (supervisor/manager functionality)
• Able to use or learn other electronic databases, programs, and funder-related software as needed

Physical Requirements

• Moderate computer work; occasional lifting of up to 30lbs.
• Some client escorts and some climbing stairs to visit clients in their apartments
• Walking around the building; completing apartment inspections with the Building Manager

Work Environment

• Indoor office and some client home visits will be required

Qualifications/Educational Requirements

•  Bachelor’s Degree in related field may be considered with significant relevant experience

We are committed to building an inclusive workplace community grounded in respect for differences. We support hiring a broadly diverse team of qualified individuals who will contribute to our organizations.

Goddard Riverside and Isaacs Center provide equal employment opportunities to employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or any other characteristic protected by federal, state, or local law.

The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of this position and title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job-related tasks other than those specifically presented in this description. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.