Assistant Program Director TEMP (Clinical Services)

Organization Overview: The Goddard Riverside Community Center (Goddard Riverside) and the Stanley M. Isaacs Neighborhood Center (Isaacs Center) are well-established Manhattan community-based agencies that support services to approximately 30,000 New Yorkers. We are two of New York City’s leading human services organizations meeting the needs of children, youth and families, homeless individuals, and older adults through-out Manhattan and New York City. We work every day for a fair and just society where all people have the opportunity to make choices that lead to better lives for themselves and their families. The Isaacs Center focuses primarily on the needs of children and low-income families, out-of-school and out-of-work youth, and aging New Yorkers. We operate at community centers located in the neighborhoods of East Harlem and Yorkville, and seek to deliver programs that are impactful, innovative, and intergenerational.

Program Description: Goddard Riverside invests in people & strengthens community, serving more than 20,000 people throughout New York City with a variety of programs for all ages. We work within a social justice framework to create a fair and just society where all people have the opportunity to make choices that lead to better lives for themselves and their families.

Position Summary: Serve as part of the interdisciplinary team working to secure permanent housing for residents at one of our transitional sites.

Schedule: Monday-Friday 9:00am-5:00pm

Salary Range: $68,500-76,500

Candidates must have the required qualifications to be considered for the position. The salary offer will be based on the candidate’s number of years experience in the exact or comparable position and additional preferred qualifications will be taken into account.

Roles, Responsibilities and Essential Duties

• Directly supervise case management team (4 Case Managers, 1 Housing Specialist)
• Audit case files regularly to ensure documentation meets OTDA and DHS standards, including ILPs, case notes, assessments, and service plans.
• Monitor caseloads and ensure timely completion of required forms, follow-ups, and program deliverables.
• Ensure Case Managers are effectively working with clients to establish goals, track progress, and remove barriers.
• Support Program Director with housing application submissions, follow up on placements, and conduct post-placement follow-up as needed.
• Support Case Managers and Housing Specialists in preparing clients for housing interviews and transitions.
• Maintain accurate records and ensure proper data entry and tracking in all required systems (e.g., CARES, internal logs).
• Collaborate with Program Director and administrative team in preparing for internal and external audits, inspections, and reviews, ensuring readiness at all times.
• Respond quickly and appropriately in crisis situations.
• Conduct apartment viewings to support the Housing Specialist as needed.
• Develop and facilitate client workshops and individual sessions on skills and information necessary to acquire and maintain independent permanent housing.
• Assist team with case conferences
• Develop and maintain appropriate records and documentation of services to the clients.
• Maintain appropriate professional boundaries with a diverse population with a wide array of needs and backgrounds.
• Attend staff meetings and actively participate in supervision
• Participate in on call rotation with management team
• Ability to work flexible schedule if needed

Qualifications/Educational Requirements

• Bachelor’s Degree required, Master’s degree in Social Work (social services degree) preferred
• 2 years of supervisory experience required.
• Experience working with homeless adults preferred
• Experience working with individuals diagnosed with severe and persistent mental illness, substance use and/co-occurring disorders preferred
• Prior transitional, outreach, or supportive housing experience preferred
• Bilingual preferred

Skills, Knowledge and Abilities

• Strong Interpersonal and communication skills
• Organized with strong follow up and attention to detail
• Team player

Computer Skills: To perform this job successfully, an individual should be:

• Proficient in Microsoft Office, Outlook, Word and Excel
• Ability to learn computer databases such as AWARDS or CARES
• Able to learn Coordinated Assessment Placement System

Physical Requirements

• Escort clients on interviews in community as needed
• Ability to lift 30lbs

Work Environment

• Indoor office environment
• Some escorts in community
• Some visits to clients in dorms

We are committed to building an inclusive workplace community grounded in respect for differences. We support hiring a broadly diverse team of qualified individuals who will contribute to our organizations.

Goddard Riverside and Isaacs Center provide equal employment opportunities to employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or any other characteristic protected by federal, state, or local law.

The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of this position and title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job related task other than those specifically presented in this description. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.