Case Manager
Job Details
Baxter Safe Haven - Elmhurst, NY
Full Time
4 Year Degree

Program Description: The Baxter Safe Haven provides transitional housing to 74 adults experiencing homelessness with the goal of permanent housing.  On-site services include case management, entitlement assistance, medical and psychiatric care, substance use counseling, group activities,  meals, recreation, and 24 hour/7 day per week front desk security.

Purpose of Position: To deliver effective case management services using a strengths-based, client-centered approach to homeless adults with the goal of securing permanent housing.

ScheduleDays: Sunday-Thursday or Tuesday to Saturday    Hours: 9:00am-5:00pm, 11:00am-7:00pm

Role, Responsibilities & Essential Duties
  • Serve as case manager for homeless adults, with a goal of placing them in permanent housing
  • Perform intake, assessment, service planning, advocacy, referral and escort services
  • Provide case management; identify short and long-term client centered goals and help clients achieve them, including linkages to community programs such as medical, psychiatric and drug treatment services.
  • Utilize evidence-based practices such as person- centered planning and motivational interviewing.
  • Maintain case records with documentation of services provided and outcomes, according to specific program procedures. Responsible for case notes and service plans using an electronic database
  • Assist clients in applying for, receiving and maintaining entitlements
  • Accompany clients on visits to doctors, entitlement offices or other community services as needed
  • Serve as liaison between other service providers and community resources
  • Encourage engagement and participation among resistant clients
  • Participate in weekly staff meetings, case conferences, training programs and supervision meetings
  • Assist with the design, planning, and implementation of group activities and events
  • Facilitate groups, collaborate with harm reduction specialists and housing specialists


Qualifications/Educational Requirements

  • Bachelor’s Degree required
  • Experience working with homeless adults preferred
  • Experience working with individuals diagnosed with severe and persistent mental illness, substance abuse and/or co-occurring disorders preferred
  • Prior case management experience preferred
  • Experience in homeless outreach, transitional or supportive housing a plus
  • Bilingual (English and Spanish) preferred


Skills, Knowledge and Abilities

  • Understanding of housing first model
  • Understanding of severe and persistent mental illness
  • Understanding of harm reduction and trauma informed care
  • Understanding of or willingness to learn evidence based practices
  • Strong interpersonal skills
  • Strong written and verbal skills 
  • Team player


Computer Skills: To perform this job successfully, an individual should be:

  • Proficient in Microsoft Outlook and Excel
  • Able to use or learn computer databases such as AWARDS, CARES, Paycom


Physical Requirements

  • Some walking and travel to escort clients to various appointments throughout the city
  • Occasional visits to hospital emergency rooms


Work Environment

  • Mostly indoor office, occasionally working in a kitchen setting during groups
  • Regular visits to client living spaces also required