GENERAL DESCRIPTION:  Provide case management for individuals with a serious mental illness or substance use disorder in a person-centered, trauma informed manner with a focus on supporting the individual in their recovery process and increase independence.

ESSENTIAL JOB FUNCTIONS: (NOTE: Qualified persons with disabilities are encouraged to apply.  Reasonable accommodation will be made.)

1. Maintain a Community Support caseload (1:25) adhering to program documentation best practices.
2. Utilizing a person-centered, strengths-based approach, develop a treatment plan and facilitate the treatment team meeting collaborating with all members to build an effective support system ensuring measurable goals, specific interventions, and a discharge and relapse prevention plan are documented.
3. Provide interventions, in a trauma informed manner, to facilitate active rehabilitation following the treatment plan
4. Provide crisis management in the form of therapeutic support and intervention in time of crisis and develop a crisis relapse prevention plan.
5. Provide monthly face-to-face service coordination and case management to ensure compliance with service definition requirements. Provide active rehabilitation interventions, focusing on daily living activities, education, budgeting, medication adherence, self-administration, relapse prevention, social skills, and community living, ensuring continuity of care.
6. Participate in monthly clinical supervision meetings to review treatment plans, care levels, medical necessity evaluations, and implement recommendations, while also completing chart audit worksheets.
7. Be knowledgeable about diagnostics and medications, including treatment options, reasons for use, and potential complications/side effects.
8. Deliver services using a client-centered approach focused on addressing ambivalence and motivational processes within individuals, facilitating change through identification, examination, and resolution of ambivalence about changing behavior.
9. Utilize Motivational Interviewing techniques to promote participant autonomy and change by fostering relationships with staff, aligning with the participant's values, concerns, and Recovery Vision.
10. Be an active team member by effectively communicating with all team members, in a timely and respectful manner, to ensure quality of program delivery.
11. Adhere to licensure and contract requirements, including CARF, Medicaid regulations, and Division of Behavioral Health’s Service Definitions, ensuring standards are met.
12. Comply with transportation policies and procedures: Follow all state and agency rules and regulations when transporting self and/or a participant. Travel is required for business purposes.
13.  Adhere to confidentiality policies and procedures: Process all information in a professional and confidential manner, following HIPPA standards of conduct.
14. Perform work activities in conformance to Goodwill values, immediately report any wrongdoing (unethical/improper conduct, fraud, fiscal mismanagement, etc.), embrace and support diversity, and encourage and support others to do the same.
15. Perform other duties as assigned.

STAFF PERSONS SUPERVISED: None

EDUCATION, TRAINING AND EXPERIENCE:

1. Demonstrated skills and competencies in treatment with individuals with a behavioral health diagnosis, demonstrated by at least one of the following: two years lived experience; two years’ direct care experience in a human service field; two years of training in a human service field; or a bachelor’s degree or higher in psychology, sociology, or related human service field, which is preferred.
2. Must be authorized for coverage under agency insurance if operating an agency vehicle.  Must have a good driving record, valid Nebraska driver’s license, and/or required level of personal auto insurance.
3. Must be knowledgeable in rehabilitation and recovery principles, coping skills, advocacy techniques, and community resources.

PHYSICAL REQUIREMENTS OF THE ESSENTIAL JOB FUNCTIONS: 

1. Ability to communicate so that dialogue with others can readily occur.
2. Sufficient vision to drive a vehicle and to read and generate documents/correspondence, and complete data entry/documentation.
3. Ability to communicate in spoken conversation, adequate volume speech, and have normal hearing for conversation, telephone use and emergency information systems.
4. Ability to safely maneuver independently on all surfaces of the work area.
5. Have physical stamina to work at least 8 hours per day.

OTHER REQUIREMENTS OF THE ESSENTIAL JOB FUNCTIONS:

1.Demonstrate ethics that are above reproach by consistently making decisions that prioritize integrity, transparency, and accountability. 
2. Well-developed skill in the ability to give recognition or appreciation to others.
3. Ability to plan and coordinate an entire activity/individual service program to include effective teamwork with other service agencies,      family members, etc.
4. Demonstrated ability to analyze job and develop functional understanding of technical information and instructions presented in                books, manuals and diagrams.
5. Demonstrated ability to perform duties which change frequently.
6. Demonstrate ability to navigate an electronic health record system for documentation. 
 

HOURS: Full time (40) hours a week. 8:00 A.M. – 4:00 P.M   Monday – Friday may include evening and weekend hours to provide accessibility to the individual 24 hours a day 7 days a week in the time of a crisis. Goodwill employee is not required to be on call at all times because Goodwill has an on-call crisis line available.

JOB CLASSIFICATION:   Non-Exempt

Employees are expected to adhere to Goodwill Industries of Greater Nebraska’s ethical code of conduct.

Employees must abide by Goodwill Industries of Greater Nebraska’s Corporate Compliance policies. The purpose of our corporate compliance program is to prevent and detect any criminal, fraudulent, unethical, or improper conduct and take appropriate corrective action.