General Manager

Reports to: Regional Manager

Direct Reports: Yes (Childcare Associates & Managers, Front Desk Associates, MODs, and AGMs)

FLSA Status:  Full-time, Exempt - Plus Monthly Bonuses!

PTO Eligible: Yes

Benefits Eligible: Yes - (Medical/Dental/Vision and 401(k))

Payment Type:  Salaried, Semi-monthly

OVERVIEW: 

The General Manager will lead and support a team dedicated to delivering an excellent experience and revenue growth simultaneously with an opportunity to contribute to every level of the gym's overall success. This involves overseeing the entire operation of the club with the focus on providing a superior customer experience, establishing relationships within the community, developing a full staff all while staying within the operational budget set for the club. 

The General Manager is responsible for achieving targeted results in the areas of financial sustainability, customer satisfaction, revenue/sales performance, and financial returns. They will be accountable for the successful management, administration, and daily operations of the gym.  And, when s/he meets or exceeds established KPI metrics for these aspects of the job, s/he will earn monthly bonus on top of regular salary.

We are looking for a leader who is results-oriented and committed to quality service. The function of the General Manager (GM) position is to manage and control the day-to-day operations of the club according to set policies and procedures and business practices.

ESSENTIAL DUTIES & RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills, and or ability required.

• Effectively recruit, lead, manage, communicate, train, and develop an entire staff including Assistant Managers and MODs, regular Front Desk employees, Childcare Director and Associates, Lifeguards, Tennis Professionals, and Club Attendants, if applicable to their Club facility.
• Sales duties include making phone calls to prospective members that have been to the club or have shown interest in joining via online communications. Strong sales background helpful. Responsible for the overall sales numbers at the location.
• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follow superior customer service guidelines.
• Provide support to the staff so they can achieve growth in the company while also providing them with the opportunity to develop their skills.
• Ensure that all issues within the club and online, involving both employees and members, are addressed in an appropriate, respectful, and timely manner.
• Promote a superior customer experience within the club.
• Actively promote Club4Fitness within local communities.
• Performance Requirements of the GM include:
   
  • To grow the business in regard to sales profit, and to motivate staff to achieve this same goal. 
  • Ensure accurate and timely daily deposits.
  • Ensure and monitor compliance with all policies, procedures, and standards. 
  • Monitor performance and effectiveness of staff to meet or exceed revenue goals. Operation 
  • Monitor inventory in the club, ensuring there are adequate supplies. Monitor and oversee employee payroll and scheduling, ensuring the club is adequately staffed at all times. 
  •  Responsible for keeping the facility clean and able to pass inspections.
  • Responsible for completing monthly and weekly paperwork. 
  • Ensure the accuracy of club documentation.
  • Maintain strict confidentiality of all information acquired at all times.
  • Manage all team members to ensure strong communication with the goal of developing effective working relationships and provide regular feedback to assist with motivation, performance management and continued support.
  • Responsible for being up to date with current company policies and procedures and adhering to them.
  • To undertake any additionally duties or assignments within the overall scope of this position
  • Other duties as assigned by Regional Manager or Managing Partner

**Of special note:  The General Manager is responsible for the successful flow of activity and business within the assigned CLUB facility and as such as matrixed (dotted-line) governance over fitness personnel in the CLUB.**

ORGANIZATIONAL RELATIONSHIPS: 

The position reports directly to the executive in charge of club operations or an assigned Regional Manager.

REQUIRED QUALIFICATIONS:

1) Knowledge, skills & abilities:

• Hard working, goal oriented, enthusiastic, and energetic.
• Solid work ethic with strong decision-making skills
• Self-starter who takes initiative with minimal direction and supervision
• Basic computer, math, and communication skills required.
• Superior customer service skills, preferably in the fitness industry
• Solid supervisory, diplomacy and listening skills.
• Both detail and results-oriented with high degree of professionalism and organizational skills 
• Strong communication, problem-solving, time management and analytical skills
• Strong time management skills, ability to effectively manage multiple priorities in a rapidly changing environment.
• Demonstrated ability to work both autonomously and collaboratively within teams.
• Possess a working knowledge of all purchasing/sales web-based programming and fitness software utilized by C4F as it relates to sales of services to members.
• Must be computer proficient and well versed in Microsoft Office Suite.
• Strong track record of successfully executing on directives and meeting key strategic initiatives as designed and/or approved by assigned Regional Manager as well as Managing Partner
• Ability to travel to other clubs as needed.

 2) Minimum certifications/education/experience level:

• Five years Supervisor or Manager experience. Preferably in a fitness, hospitality, or retail environment in a high-volume atmosphere.
• A High School Diploma or equivalent (GED) is required; 2- or 4-yr degree or four years of supervisory experience is preferred.
• Must be CPR/AED certified.

Reasonable accommodations may be possible to enable individuals with disabilities to perform the essential functions.