Membership Sales Coordinator

OVERVIEW: 

The Membership Sales Manager is responsible for the development of sales and programming for activities directly related to membership sales, including both inside and outside sales responsibilities, in order to drive revenue by expanding membership sales at the CLUB at Township.

ESSENTIAL DUTIES & RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills, and or ability required.

• Develop sales and related metrics with CEO, C4F Membership Sales Manager, and the TCP General Manager to meet the sales deliverables of the CLUB at Township

• Conform the sales process to meet the CEO’s vision and ensure it is aligned with marketing messages and company core values
• Develop sales-specific trainings to include;
  • Telephone Inquiries
  • Pre-tour Chats and Tour Demonstrations
  • Price Presentation with upsell of the $25 membership to the $35
  • Booking a Consult
  • Styku Training at POS
  • TI – GymSales -
• Engage in prospect calling, activities to develop sales leads, and community partnership campaigns
• Collaborate with the Operations team to teach and evaluate appropriate delivery of the proper guest experience
• Hold regular meetings with Fitness Managers for TCP in order to ensure that sales programming includes information necessary to upsell fitness amenities in support of ongoing fitness programs

• Track program and classes providing recommendations for ongoing improvement, compensation, pricing and promotions
• Lead weekly accountability meetings with the CEO and TCP General Manager to address campaigns, membership growth, and new business
• Regular travel for outside Business-to-Business and related community marketing/sales opportunities to publicize and promote the CLUB at Township
• Maintain set work hours as scheduled to capitalize on the highest foot traffic times during staffed gym hours per the CEO and General Manager -- normal working hours are 9-7 Mon-Thurs, Fri 9-5
• Other duties as assigned by the CEO

ORGANIZATIONAL RELATIONSHIPS: 

The Membership Sales Manager (TCP) will report directly to the General Manager of TCP and will maintain management oversight and ownership of all sales activities within the CLUB at Township, while acting as resource to executives, in partnership with operations senior leadership, as well as corporate leaders and business office personnel.

REQUIRED QUALIFICATIONS:

1) Knowledge, skills & abilities:

• Possess a comprehensive understanding of Club4Fitness/CLUB at Township philosophies as well as sales programming and leadership in within the fitness industry
• Demonstrated ability to build rapport with members and vendors and build an assertive sales team
• Both detail and results-oriented with high degree of professionalism and organizational skills 
• Proficiency in developing sales programming as well as in capturing required metrics in order to report regularly to Club4Fitness executive leadership and financial representatives
• Strong communication, problem-solving, time management and analytical skills
• Strong time management skills, ability to effectively manage multiple priorities in a rapidly changing environment
• Ability to train and educate appropriate Club4Fitness personnel on a variety of sales strategies
• Demonstrated ability to work both autonomously and collaboratively within teams
• Possess a working knowledge of all purchasing/sales web-based programming and fitness software utilized by C4F/TCP as it relates to sales of services to members
• Must be computer proficient and well versed in Microsoft Office Suite.
• Strong track record of successfully executing on directives and meeting key strategic initiatives as designed and/or approved by CEO
• Background in fitness industry sales and operations
• Domestic travel up to 25% for off-campus sales and promotional opportunities

2) Minimum certifications/educational level:

• High school diploma or equivalent, required
• Post-high school degree in Business Administration, Sports or Fitness Leadership, or related field, preferred
• 2+ years related sales experience is required; experience within fitness or exercise industry, preferred

Reasonable accommodations may be possible to enable individuals with disabilities to perform the essential functions.