Summary
The Parts Advisor is responsible for assisting customers with parts sales, ordering and receiving parts, answering phones and customer questions.
Key Accountabilities
The Parts Advisor is the primary representative at the parts counter. This role is accountable for delivering exemplary customer service, proficiently managing parts inventory, and maintaining the smooth operational workflow within the department. The ideal candidate will demonstrate a profound understanding of trailer parts, coupled with outstanding organizational and customer service capabilities.
Essential Functions
- Parts Counter Management
- Greet and assist customers at the parts counter with a friendly and knowledgeable demeanor.
- Utilize expertise to identify customer needs and recommend suitable parts.
- Process parts transaction accurately and efficiently (utilize cash register and My Trailer Force (MTF)).
- Answer inbound calls, makes outbound and follow up sales calls.
- Prepare sales paperwork and invoices.
- Parts Intake and Ordering
- Receive and inspect incoming parts shipments.
- Maintain organized inventory and update stock levels.
- Place orders for parts to replenish stock, ensuring timely delivery.
- Keep current with industry trends and updates.
- Inventory Management
- Monitor customer buying habits to adjust minimum and maximum stock levels.
- Conduct regular stock checks (cycle count) and collaborate with the team to prevent shortages
- Customer Interaction
- Address customer inquiries promptly and provide detailed information about parts.
- Offer exceptional customer service to enhance overall satisfaction.
- Assist customers in locating and ordering special or hard-to-find parts.
- Collaboration with Service Department
- Work closely with service department to identify and order parts required for service jobs.
- Coordinate efficiently to meet service job timelines.
- Assist in service scheduling.
- Other Duties as assigned (may include):
- Assist in maintaining the general appearance and organization of the offices and facility.
