Patient Financial Advocate

About Lakewood

Lakewood Health System is a comprehensive rural healthcare system in central Minnesota. Leading the way in providing quality, personalized healthcare for a lifetime, Lakewood prides itself on remaining fiercely independent to prioritize its patients, staff, and communities in all decisions. Voted as one of Star Tribune’s Top Workplaces for the sixth year in a row, we do rural healthcare differently at LHS by providing a solid foundation of family practice providers with access to best-in-class specialty services, all right here at Lakewood. Across the spectrum of life, Lakewood Health System provides compassionate, quality care for the Brainerd Lakes region and beyond.

About the Department

The Fiscal Department supports Lakewood Health System’s mission by ensuring patients receive clear, accurate financial guidance and assistance throughout their care experience. Our team works collaboratively with clinical and business office staff to support the organization’s revenue cycle goals while reducing financial stress for patients and families.

Mission for Position

The Patient Financial Advocate plays a critical role in ensuring a positive patient experience by assisting patients with their financial obligations related to their medical care at Lakewood Health System.

Position Summary

The Patient Financial Advocate serves as a key point of contact for patients regarding billing and financial matters. This position is responsible for helping patients understand their financial responsibilities, setting up and managing payment plans, reviewing insurance benefits, and supporting financial assistance programs. The role requires strong communication and problem-solving skills to provide clear, compassionate guidance while ensuring accurate documentation and compliance with revenue cycle processes. By collaborating with internal teams and delivering empathetic customer service, the Patient Financial Advocate helps reduce patient financial stress and supports the overall efficiency of the Fiscal Department.

Position Type

This position is full-time, 5 days per week. Hours are 8:00am – 4:30pm. No nights, weekends, or holidays required. This is a hybrid role, working on-site and remotely.

Qualifications

• High school diploma or GED

Ideal Candidate

• 2+ years of experience with patient financial service in the health care industry
• Knowledge of insurance payors, billing procedures, revenue cycle process, and legal aspects of collection procedures
• Customer service experience in a healthcare setting is advantageous
• Knowledge of insurance coverage and benefits
• Ability to problem-solve and prioritize tasks
• Strong organizational and multitasking abilities
• Effective verbal and written communication skills
• Proficiency in computer systems and documentation
• Ability to work independently and in a team setting

Benefits

Lakewood Health System is growing and looking for great people to join our mission of providing personalized, quality healthcare for a lifetime. At Lakewood, our people are our most valued asset!

• Generous Planned Time Off & Wellness Time Off
• 401K Match
• Annual tuition assistance of $2,000 per year
• Best-in-region employer HSA contributions
• Employer paid premiums for individual-only healthcare coverage!

With ample opportunities for growth within the system and support as you pursue your personal goals, it's safe to say that Lakewood Health System is a great place to launch or continue your career in healthcare!

A new team member's starting wage reflects our compensation philosophy, taking into account experience, education, certifications and internal equity. Hourly pay is just one part of the comprehensive and rewarding compensation package we're proud to provide! Please be sure to include all applicable experience in your application.

If you need an accommodation during the application process, please call 218-894-8524 or email humanresources@lakewoodhealthsystem.com.

Interested, but will the schedule work for you? Have questions on organizational culture, team fit or day-to-day experience?

>>>Contact Jill Perius to discuss the possibilities further:
Jill Perius, Patient Financial Clearance Manager
P: 218-894-8639

E: jillperius@lakewoodhealthsystem.com

Disclaimer:

Job postings found on third-party websites may be outdated or no longer active. For the most accurate and up-to-date listing of career opportunities, and to apply directly, please visit our official website at www.lakewoodhealthsystem.com.