The Clinic Health Services Director is responsible for the strategic leadership and planning of Outside In’s Integrated Primary Care services. This role provides high-level oversight of clinical program design, funding strategy, regulatory compliance, community partnerships, and organizational integration. The Director works closely with the Associate Executive Director, Medical Director, and fiscal department to ensure long-term sustainability, external engagement, and delivery of high-quality, trauma-informed care. This position supervises Population Health Manager, Nursing Supervisor, IDUHS Program Manager, Integrated Behavioral Health Program Manager, and Quality Improvement Manager.

Essential Duties

Provide direction to the planning, program design, and operation of Outside In’s Integrated Primary Care Clinic, programs, and strategies.

• Ensures health services programs meet established goals for participant access, integration, provider productivity, and clinical outcomes in collaboration with the medical director, pharmacy director, and program managers.  Facilitate data utilization aimed at meeting established goals.
• Represents Clinic Health Services in Senior Management Team (SMT) 
• Leads monthly CHS department meetings and supports weekly CHS Leadership meetings.
• Contributes to the development of proposals to attain funding for expansion and to continue funding for existing services.
• Collaborates with Compliance Officer to assure compliance with state, federal, and local laws and alignment with values, policies, goals, and objectives set forth by HRSA and other funder requirements and Agency leadership.
• Evaluates and ensures the quality of services provided in collaboration with clinical leadership, compliance and data reporting staff, and provider and support staff.

Lead and manage staff ensuring staff engagement to meet organizational and department goals and objectives.   

• Leads, owns, and drives key performance metrics for development and alignment with departmental goals at a programmatic level.
• Lead and manage staff as assigned through recruitment, retention, mentoring, coaching, and supervision ensuring staff engagement to meet operational and clinical goals and objectives.  
• Work collaboratively with the Medical Director, Clinic Health Services Operations Director, and Pharmacy Director to ensure quality patient care is delivered.
• Support leadership and supervision development through regular meetings, performance standards, initiation of improvement work plans and personnel actions.
• Lead staff in team building and plan strategies to facilitate integration of department services into other operational areas

Oversees and Regularly monitors fiscal performance of OUTSIDE IN’s Health Services programs.

• Provides regular program status updates to AED and senior leadership team.
• Administers and monitors the department annual operational budget and the individual grant/contract funded program budgets.
• Approves monthly financial reports for the department.
• Plans for financial sustainability and growth of department.
• Collaborate with AED and fiscal team to achieve fiscal objectives, including on-going fiscal sustainability of third party and client revenues.

Participates in community networking activities

• Attend regional primary care network meetings and shares updates with staff.
• Advocates for policy changes.
• Collaborates with other service providers fostering existing partnerships and exploring new relations.

Supports the organization as needed.

Knowledge and Skills

Knowledge

• Expert knowledge of integrated primary care operations in FQHC setting.
• Considerable knowledge of the organization and current trends of Patient-Centered Medical Homes (PCMH) with a focus on building and maintaining a system of integrated care that supports patients’ needs.
• Expert knowledge of health care administration, including finance, budgeting and grant management, personnel, contracts, laws and regulations, requirements and best practices.
• Knowledge of program planning concepts, principles, and practices with a focus on building and maintaining a system of integrated care that supports patient needs.
• Proficient use of MS Office programs, including MS Word, Excel, and Outlook.
• Proficient in Health Information Technology (HIT) Systems, including running reports. Familiarity with Epic and Tableau is preferred.
• Knowledge of quality and process improvement methodology. Familiarity with Entrepreneur Operating System, PDSA, Lean Six Sigma or other process improvement methodologies.
• Working knowledge of federal and state regulations that impact clinic operations, including HIPAA, and HRSA.

Skills

• Ability to establish program goals and objectives and to assess programs. 
• Ability to handle administration of multiple program sites assuring efficiency in service delivery and program communication.
• Effective problem-solving and ability to analyze and use data for decision-making.
• Ability to embrace, manage diversity and build and maintain successful teams.
• Openness to change and willing to lead change within the organization.
• Ability to manage competing priorities; excellent organizational skills and good time management.
• Effectively interact with people and develop positive relationships while being tactful, respectful, and direct in communication.
• Excellent verbal and written communication skills.

Education and Experience

• Five years of experience in direct service administration of healthcare programs
• At least five years of experience in staff supervision.
• Experience in FQHC environment. 340b Pharmacy program operations experience preferred.
• Clinical background strongly preferred.
• College degree or equivalent work experience.
• Bilingual English/Spanish strongly preferred.

Working Conditions

This job is located in a standard medical office environment. Part-time remote work options. On-site presence required.

Physical Requirements

While performing the duties of this job, the employee is regularly required to sit and talk or hear for extended periods. The employee is frequently required to use hands and fingers to type. The employee is occasionally required to stand and walk.