Chief Clinical Services Officer

The Chief Clinical Services Officer (CCSO) provides executive-level administrative oversight for all direct services within Outside In. Reporting to the CEO with close collaboration with the DCEO, the CCSO ensures that all medical, behavioral health, pharmacy, and substance use services – including peer support and drug and alcohol counseling – are delivered in alignment with Outside In’s mission, strategic plan, compliance standards, accreditation requirements, and FQHC standards.

The CCSO partners with the Medical Director, Behavioral Health Director, Pharmacy Director, and other clinical leaders to ensure high-quality, integrated, and compliant care. This role focuses on advancing patient-centered, responsive, and data-driven clinical practices that support health equity and improve outcomes for diverse populations.

Essential Duties

Planning and Strategic Leadership

• Provide strategic and administrative leadership for all clinical service lines across the organization.

• Direct the planning, program design, and operation of Outside In’s Integrated Primary Care Clinic, Behavioral Health, Pharmacy, and Substance Use programs.

• Align clinical operations with HRSA, PCPCH, FTCA, regulatory compliance, accreditation requirements, state and federal requirements.

• Develop and monitor long and short-term clinical plans, adapting as community needs and regulations evolve.

• Facilitate data utilization aimed at meeting goals for participant access, integration, provider productivity, and clinical outcomes.

Program Oversight

• Provide direct administrative oversight and support to all clinical services and quality patient care, including but not limited to:

  • Medical Director

  • Behavioral Health Director

  • Pharmacy Director

  • Substance Use Services leadership (including Peer Support and Drug & Alcohol Counseling)

• Evaluate and ensure collaboration among all clinical programs to promote holistic integrated care.

• Lead the adoption and monitoring of key performance metrics and quality improvement initiatives.

Staff Engagement & Collaboration

• Lead, mentor, and supervise assigned staff and clinical leaders, ensuring engagement and accountability to organizational goals.

• Support leadership development through regular meetings, performance standards, and improvement work plans.

• Build a culture of collaboration, team building, and interdisciplinary practice across clinical areas.

• Partner with HR to recruit, retain, and develop diverse clinical staff.

• Articulate and champion a clear, inspiring vision for organizational transformation, aligning all change efforts with Outside In’s long-term strategic objectives.

Fiscal Oversight

• Oversee and regularly monitor the fiscal performance of all clinical programs.

• Administer and monitor department annual operational budgets and grant/contract-funded program budgets.

• Approve monthly financial reports, as well as purchases, and ensure fiscal sustainability of third-party and client revenues.

• Collaborate with fiscal leadership to plan for financial sustainability and growth.

Board & Leadership Support

• Provide clinical services updates and reports to the DCEO, CEO, and Board of Directors.

• Represent clinical operations in Senior Management Team (SMT) meetings and other leadership forums.

• Support Board discussions and planning related to clinical services.

Community Engagement & Advocacy

• Participate in regional primary care and clinical networks, sharing updates with staff.

• Advocate for policy changes that improve population health and patient outcomes.

• Collaborate with community partners and explore new relationships to strengthen service delivery.

Knowledge and Skills

Knowledge

• Expert knowledge of integrated primary care operations in an FQHC setting.

• Knowledge of Patient-Centered Medical Home (PCMH), behavioral health, substance use treatment, and integrated care models.

• Knowledge of healthcare administration, including finance, budgeting, grants, and contracts.

• Familiarity with quality/process improvement (Lean Six Sigma, PDSA, etc.).

• Proficiency in MS Office, HIT systems, and data reporting tools (EPIC, Athena, Tableau preferred).

• Strong working knowledge of federal and state healthcare regulations (HIPAA, HRSA, FTCA).

• Expert knowledge of Population Health Management as well as Value Based Programs.

Skills

• Strong executive leadership and administrative oversight abilities.

• Effective problem-solving and decision-making, grounded in data.

• Ability to manage competing priorities with excellent organizational skills.

• Demonstrated capacity to manage diverse teams and promote whole person healthcare.

• Excellent communication skills (written, verbal, and presentation).

• Ability to build collaborative relationships across multiple service areas and with external partners.

Education and Experience

• Master’s degree or higher in healthcare administration, public health, nursing, social work, counseling, pharmacy, medicine, or related field; required.

• One (1) year of direct patient care; required.

• At least seven (7) years of progressive leadership experience in healthcare, with four (4)+ years at the director level or higher.

• Five (5) years of experience in direct clinical service administration of healthcare programs.

• Five (5) years of experience supervising staff.

• Experience in FQHC settings.

• Experience with 340B pharmacy operations; preferred.

• Bilingual English/Spanish strongly preferred.

Working Conditions

This job is located in a standard medical office environment with hybrid remote work options. On-site presence required, with occasional evening or weekend commitments. Limited exposure to outdoor weather while traveling between sites.

Physical Requirements

While performing the duties of this job, the employee is regularly required to sit and talk or hear for extended periods. The employee is frequently required to use hands and fingers to type. The employee is occasionally required to stand and walk. Sporadically moves boxes weighing up to 10 pounds.