Island Creek Oysters (ICO) is a mission-based brand engaged in promoting the development of aquaculture’s role in our food systems—locally and globally.
Island Creek Oysters seeks to create incredible guest experiences that capture the spirits and ethos of a modern day oyster farm. The ICO guest experience celebrates the Island Creek way of life both on the farm in Duxbury and further afield in Portland, Maine.
Opening in Summer 2025, the newest extension of the ICO guest experience will feature a sprawling outdoor seasonal patio space and indoor Shop, located in the Boston Seaport neighborhood. This ICO experience will capture the best of ICO products (oysters! Caviar! tinned fish) craft beer, wine and cocktails accompanied by genuine, casual hospitality. The outdoor space will be operational June - October, with a year round indoor Shop component currently in development.
The Hourly Manager reports directly to the General Manager.
ROLE:
- Oversee daily FOH operations during management shifts, to include staff, product inventory, guest experience and care of physical plant
- Lead by example, fostering a positive and collaborative work environment
- Train staff during management shifts and offer guidance and coaching to the team
- Educate staff on ICO product, using staff meetings during shifts and opportunities to show and teach mid-shift
- Oversee staff scheduling, including planning in-times, breaks & departures for staff members
- Field customer concerns in service and digitally, creating a dialogue when possible and further supporting guest relations and the creation of regulars
- Help service/shucking team manage high volume business periods
- Work collaboratively with the GM for the global good of the Seaport Raw Bar
REQUIREMENTS:
- Strong interpersonal skills
- Intuitive hospitality
- Ability to anticipate guest needs
- Ability to effectively manage a team during management shifts
- Ability to train staff to hit points of service consistent with ICO brand and The Raw Bar Seaport
- Comfortable working alone/ large degree of autonomy
- Strategic thinking and creative problem-solving skills
- Strong written and verbal communication skills
- Highest level attention to detail/organizational skills
- A good representative of Island Creek
- Cheery and upbeat personality!
- Ability to adapt to change
- Drive and ambition
PHYSICAL REQUIREMENTS:
Representative of those met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential
functions. The employee may frequently lift and/or move up to 25 pounds or more. Specific sensory abilities required by this job include sight, taste, smell, and hearing.
- Stand for the entirety of an 8-hour shift
- Lift and transport items in excess of 50 lbs
- Frequently kneel, bend over, lift items above head, work in small or cramped spaces
- Work quickly and safely in stressful circumstances
