Dining Room Manager

POSITION SUMMARY

The Dining Room Manager supports the Culinary Services Director and oversees the front of house operations.

RESPONSIBILITIES

Include but are not limited to the following:

• Provide overall dining room management, ensuring the smooth operation of the dining room, including meal service, staff scheduling, and adherence to quality standards.
• Hire, train, and manage dining room staff to ensure high levels of service.
• Collaborates with and supports the Culinary Services Director.
• Oversees the dining room budget, including labor costs, equipment procurement, and inventory control.
• Regularly interacts with residents to gather feedback on the dining experience, addressing any concerns or preferences, and implementing improvements as needed.
• Ensure that all dining services comply with health codes, safety regulations, and sanitation practices.
• Coordinate special dining events, theme dinners, and holiday meals, ensuring a positive and festive dining experience.
• Act as a liaison between the dining room, kitchen staff, and the Culinary Director to ensure effective communication and coordination of services.
• Monitor the presentation and quality of food served, ensuring it meets the facility’s standards and residents’ expectations.
• Create and manage staff schedules to ensure adequate coverage for all dining services while managing labor costs.
• Keep abreast of trends in dining service management, food safety, and dietary practices to continuously improve the service provided to residents.
• Supervisory Responsibility: Yes.

QUALIFICATIONS

• Education & Experience:
  • Must possess a minimum of a high school diploma or equivalent.
  • At least 3-5 years of experience in a similar environment.
  • Experience in a supervisory role.
• Knowledge, Skills & Abilities:
  • Having positive and effective communication skills with residents and culinary team.
  • Understanding of basic healthcare principles or practices.
  • Familiarity with safety protocols and infection control measures.
  • Understanding of basic food safety and sanitation principles.
  • Demonstrated leadership experience, such as supervisory or team lead roles.
  • Ability to provide physical assistance and support to residents with mobility challenges.
  • Proficiency in maintaining accurate records and documenting observations.
  • Capability to remain calm and compassionate in challenging situations.
  • Problem-solving abilities to promptly address concerns or complaints, with the ability to quickly pivot from one task to the next.
  • Demonstrate excellent customer service skills, with the ability to foster positive relationships.