Director, Information Technology

Leader Bank is looking for exceptionally dedicated team members to join one of the region’s fastest growing community banks and mortgage lenders. At the time of its founding in 2002, Leader Bank had one branch office, $6.5 million in assets and 7 team members. Since then, the Bank has become of the most successful banks in Massachusetts with more than $4 billion in assets, more than 400 team members, 6 branch offices, and annual mortgage originations of over $2 billion.

Exemplary products and an innovative spirit have driven Leader Bank’s rapid growth over the years, and our team members embrace these values. Our mission is to obsess over our clients, make them feel valued, and maintain long-term relationships with them by constantly enhancing our products and processes to always be improving our client experience. For our team members, Leader Bank prioritizes competitive compensation and benefits, a healthy work-life balance, and an environment that fosters diversity and inclusion.

Summary

We are seeking a bright, energic, self-motivated, technically minded Director of Information Technology who will serve as the Bank’s key technical contact responsible for all IT infrastructure and day-to-day system management.  A successful candidate would be someone with 10+ years of hands-on, advanced infrastructure, system administration experience and thinking strategically.  Excellent communication aptitude, technically minded, strong work ethic, project management experience, effective problem-solving skill, and team collaboration mindset is a must.       

The Director of Information Technology is a senior IT leader who supports the Vice President of Information Technology and Chief Technology Officer in implementing new technology initiatives and managing the Bank’s core compute, storage, network, and AD infrastructure. This role also assists in IT security and other management functions.   

Responsibilities

• Develop and execute IT strategies aligned with business goals.
• Lead digital transformation initiatives and drive innovation.
• Collaborate with VP of IT and Chief Technology Officer to align IT with actionable deliverables.
• Oversee the design, implementation, and maintenance of IT infrastructure (networks, servers, cloud platforms).
• Evaluate and adopt emerging technologies to enhance operational efficiency and productivity.
• Manage hardware and software deployments.
• Collaborate with the Information Security team to improve the overall security controls.
• Conduct risk assessments and implement mitigation strategies.
• Ensure compliance with industry regulations and data protection laws.
• Oversee disaster recovery and business continuity planning.
• Assist the VP of IT in supervising daily IT operations and service delivery.
• Promotion and enhance internal IT service level agreement. 
• Monitor system performance and troubleshoot issues.
• Implement and improve IT service management (ITSM) processes.
• Maintain current systems and identify opportunities for upgrades.
• Recruit, train, and mentor IT staff.
• Foster a culture of innovation, collaboration, and continuous improvement.
• Conduct performance evaluations and assist VP of IT on team development.
• Optimize IT spending and resource allocation.
• Liaise with other departments to understand and support their technology needs.
• Ensure IT integration across business functions (HR, retail, lending, finance, operations).
• Communicate IT strategies and initiatives across all levels of the organization.
• Lead IT projects from conception to completion.
• Ensure projects are delivered on time, within budget, and meet business requirements.
• Establish KPIs and metrics to measure IT performance and impact.

Requirements

• BS in MIS or related field, or significant equivalent experience
• 10+ years of closely related work experience
• Certifications in Networking, Information Security, and Management
• Some traveling is required
• Must have a valid driver ID
• Windows Active Directory & Group Policy Management
• Microsoft Azure Infrastructure & AWS Cloud Infrastructure
• Understanding and/or working experience in InfoSec software 
• Maintain current IT operations and serve as the contact for helpdesk support
• Responsible for continuous improvement of the IT functions
• Provide budget and resource planning and forecasting.  Reduce unnecessary overhead   
• Lead technology project; follow standard project management framework
• Assist with helpdesk and other IT functions team if necessary
• Some heavy lifting of less than 50 pounds may be required 
• May be required to work outside of typical hours to meet business needs
• Excellent and Effective communicator 
• Stay current with new technologies
• Team Leader mindset with to-do attitude   
• Willingness to take on additional responsibilities  
• Team orientated and minded

Leader Bank offers an excellent compensation and benefits package including: 401k plan with corporate match, medical and dental insurance, and the opportunity to work for a fast growing, local organization.

Leader Bank, N.A. is an Equal Opportunity and Affirmative Action employer and does not discriminate on the basis of race, color, religion, age, gender, marital status, sexual orientation, national origin, disability, military status, veteran status or any other protected class.

Leader Bank is an E-Verify® participant.* For more information, click on the links below:

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