Leader Bank is looking for exceptionally dedicated team members to join one of the region’s fastest growing community banks and mortgage lenders. At the time of its founding in 2002, Leader Bank had one branch office, $6.5 million in assets and 7 team members. Since then, the Bank has become one of the most successful banks in Massachusetts with $4 billion in assets, more than 400 team members, 6 branch offices, and annual mortgage originations of over $2 billion.
Exemplary products and an innovative spirit have driven Leader Bank’s rapid growth over the years, and our team members embrace these values. Our mission is to obsess over our clients, make them feel valued, and maintain long-term relationships with them by constantly enhancing our products and processes to always be improving our client experience. For our team members, Leader Bank prioritizes competitive compensation and benefits, a healthy work-life balance, and an environment that fosters diversity and inclusion.
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Summary
We are seeking a strategic and execution-focused Product Manager to lead the development and optimization of our account opening experiences across all channels (online, mobile, in-branch). This role will be responsible for defining the product strategy, managing the product roadmap, and driving prioritization of features and enhancements that improve customer acquisition, onboarding efficiency, and regulatory compliance.
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Responsibilities
- Strategy & Vision
- Define and communicate a clear product vision for account opening and file maintenance experiences aligned with business goals.
- Stay informed on industry trends, customer expectations, and regulatory changes impacting account onboarding.
- Roadmap & Prioritization
- Own and maintain the product roadmap for account opening flows and platforms across consumer, business, and specialty accounts.
- Collaborate with stakeholders to prioritize initiatives based on impact, feasibility, and strategic alignment.
- Product Development
- Lead requests with our development team and vendors through the product lifecycle from ideation to launch.
- Write detailed product requirements, user stories, and acceptance criteria.
- Customer Experience & Optimization
- Continuously analyze user behavior, conversion metrics, and feedback to identify friction points and opportunities.
- Champion a seamless, intuitive, and compliant onboarding experience across digital and physical channels.
- Stakeholder Engagement
- Partner with marketing, sales, compliance, and operations to ensure alignment and successful product delivery.
- Communicate product plans, progress, and outcomes to senior leadership and other stakeholders.
- Regulatory & Risk Management
- Ensure all account opening flows meet applicable regulatory requirements (e.g., KYC, AML, CIP).
- Collaborate with legal and compliance teams to proactively address risk and policy changes.
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Qualifications
- 5+ years of product management experience, preferably in banking or fintech.
- Experience with agile methodologies and product management tools.
- Excellent communication, analytical, and stakeholder management skills.
- Bachelor's degree required; MBA or relevant advanced degree preferred.
- Preferred Skills:
- Proven track record of managing digital onboarding or account opening products.
- Strong understanding of banking regulations related to customer onboarding.
- Experience with identity verification, fraud prevention, and digital document capture.
- Familiarity with core banking systems, APIs and third-party onboarding platforms.
- Data-driven mindset with experience in funnel optimization.
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Leader Bank offers an excellent compensation and benefits package including: 401k plan with corporate match, medical and dental insurance, and the opportunity to work for a fast growing, local organization.
Leader Bank, N.A. is an Equal Opportunity and Affirmative Action employer and does not discriminate on the basis of race, color, religion, age, gender, marital status, sexual orientation, national origin, disability, military status, veteran status or any other protected class.
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