10667 International Customer Relations Manager

Barcel USA takes pride in our people-centric culture - We Value the Person is our Core Belief. In addition to competitive pay and comprehensive benefits, we are committed to providing a safe and inclusive work environment that appreciates all dimensions of diversity, promotes personal and professional development opportunities and allows our associates to be their authentic selves.

The International Customer Relationship Manager - Barcel ROW is responsible for building and maintaining strong, strategic relationships with key international clients across the Australia region. This role requires a deep understanding of diverse market needs, cultural sensitivities, and complex global customer dynamics. The ICRM serves as a bridge between regional customer bases and internal departments to ensure a consistent and world-class customer experience. 

Key Responsibilities:

• Manage and grow relationships with key global accounts in Australia. 
• Act as a strategic advisor and liaison between the company and multinational clients.
• Ensure a consistent and personalized customer experience globally.
• Coordinate with regional sales and support teams to align efforts across time zones and languages.
• Analyze international customer data and trends to inform retention strategies.
• Develop customized plans for customer success and growth based on regional needs.
• Resolve escalated issues while maintaining high satisfaction levels across markets.
• Lead quarterly business reviews and client performance meetings with stakeholders.
• Maintain accurate, up-to-date global CRM records and performance metrics.

Qualifications:

• Bachelor’s or Master’s degree in Business, International Relations, Marketing, or related field. 
• 5+ years of experience in customer relationship or account management, preferably in a global or regional role. 
• Proven success managing international client accounts or partnerships. 
• Strong cross-cultural communication and collaboration skills. 
• Previous experience in customer service or customer relations is essential, preferably in the CPG industry. 
• Willingness to travel internationally as needed. 
• Fluency in English (additional languages are a strong plus).

Skills and Traits:

• Excellent communication skills to interact effectively with diverse customers.
• Strong organizational skills to manage customer profiles and documentation.
• Problem-solving abilities to address customer concerns.
• Sales acumen to promote additional products and services.
• Attention to detail for accurate order processing.
• Cultural sensitivity to navigate international interactions.

Barcel USA LLC is an equal opportunity employer with a policy that provides equal employment opportunity for applicants and employees regardless of race, color, religion, disability, gender, age, national origin, sexual orientation, gender identity, marital status, pregnancy, veteran status, or any other classification protected by law. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, reassignment, layoff, discharge, education, training, and all other working conditions.