Position
IT Technician
Full Time, Non-Exempt
Reports to: Systems Admin, Director Information Technology
Education/Experience Required/Preferred: A high school diploma is required. Candidates working on a degree in the computer/technology field or who have strong backgrounds with computers is preferred.
General Responsibilities Â
The Technician provides general technology help desk support for faculty and staff. Additionally, this person also assists in setups and installations of individual computers, labs, network projects, and other general technology related tasks.
Specific ResponsibilitiesÂ
- Setup and installation of new workstations.
- Basic setup and troubleshooting of all classroom technology.
- Comfortable with computers using both Mac OS and Windows.
- Move equipment as needed.
- Assist faculty and staff with technology needs as directed.
- Respond to technology help desk tickets.
- Answer IT phone calls and respond as needed.
- Contact vendors for warranty and support issues.
- Communicate regarding inventory movement and liquidations, and when supplies are needed.
- Assist in maintaining tech office and work areas in a neat and orderly fashion.
- Assist in keeping software/hardware organized and stored properly.
- Assist others on the technology team when needed.
- Keep abreast of new and recent trends in technology.
- Participate in self-assessments and personal growth plans as directed.
- Other duties as assigned by the Systems Admin, Director Information Technology.