We are seeking a dedicated and experienced Supervisor of Support Services to lead a front-line administrative team with a mission focused on providing exceptional care to our community. This pivotal role ensures the consistent delivery of high-quality support services that directly impact client access, coordination, and overall operational efficiency. The ideal candidate is organized; a strong communicator, a systems thinker, and a compassionate leader committed to supporting the broader mission of equitable, client-centered mental health care.

Responsibilities

• Hire, train, and supervise the employees of the Support Services department.

• Set expectations for employee work schedules ensuring proper coverage for all positions on a regular basis.
• Monitor quality control system to assure accurate data entry for appointments, records, and billings.
• Develop and maintain training manuals and systems for new employees.
• Monitor and evaluate employee performance, providing feedback both informally and formally through employee performance reviews. Recognize successes and track performance not meeting standards.
• Be proficient in the essential duties and responsibilities of each position of the Support Services department.
• Serve as back-up to staff, ensuring coverage of their day-to-day job tasks when they are out of the office or on leave.

Requirements and Qualifications

• Associate's degree in Business Administration or related field required.
• Bachelor's degree in Business Administration or related field preferred.
• Two years of prior office management and supervisory experience required.
• Must be efficient and knowledgeable in insurance payers.

About Us:

Since 1966, Zumbro Valley Health Center has been serving our community as a non-profit organization. We serve the twelve-county region of Southeast MN and have over 240 employees. We are one of the few providers in the state, to provide such an integrative and comprehensive care to all children, adults, and families. In order to provide an integrative approach, we offer a wide variety of services including Outpatient Psychotherapy and Substance Use, Inpatient Residential Treatment, Withdrawal Management and Detoxification, Housing, Skills – Based Training and Targeted Case Management for adults and children, and more.

Why Join Us?

• Meaningful Work: This role is a chance to truly impact people's lives.
• Supportive Environment: Work with an and experienced team that genuinely cares about your growth and success. We prioritize your professional development with regular supervision, mentorship, and ongoing training opportunities.
• Competitive Benefits: Enjoy a competitive salary, generous paid time off, and opportunities for career advancement.
• Collaborative Team: Work alongside integrated and passionate, like-minded professionals who share your commitment to making a difference.

Pay: $56,800 - $70,000 per year. Compensation is based on years of experience.

Benefits Package

• Medical Insurance

• Dental Insurance

• Vision Insurance

• Short-Term and Long-Term Disability

• Life Insurance

• Generous Paid Time Off (PTO)

• Cellphone Reimbursement

• 401(k) and Roth 401(k) with Employer Match

• Pet Insurance

• Qualified Employer for Public Service Loan Forgiveness

• Employee Assistance Program (EAP)

• Free Parking & Employee Discounts

Zumbro Valley Health Center is proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce.

We encourage all applicants to apply.