The Supervisor of Access & Intake plays a vital leadership role in overseeing the day-to-day operations of the intake department. This position is responsible for supervising and supporting Intake Triage Specialists, and Navigator Specialists to ensure the delivery of high-quality administrative services that directly support client care and promote operational efficiency. This role requires strong leadership skills, attention to detail, and the ability to manage multiple administrative functions in a fast-paced healthcare environment.

Responsibilities

• Schedule and facilitate weekly/monthly staff meetings, develop agendas along with engagement in discussions related to workflow, performance expectations, and organizational updates.
• Support staff development through coaching, training, feedback, and formal performance evaluations.
• Manage and coordinate shift schedules to ensure adequate Intake services coverage across all operational hours.
• Oversee the design, implementation, and ongoing monitoring of quality control systems that ensure accuracy and effectiveness across departments.
• Maintain a working knowledge of insurance payers.
• Ensure the team operates within legal, ethical and organizational standards, as it relates to handling sensitive client information and supporting clinical operations.
• Review and approve staff timecards, time-off requests, and ensure accurate timekeeping.
• Complete employee performance evaluations in accordance with organizational standards and timelines.
• Address staff performance issues promptly and professionally, including coaching sessions, issuing written warnings or disciplinary actions and documenting performance concerns as appropriate.
• Regularly report to the Director of Operations regarding program needs, staffing concerns, workflow efficiencies, and opportunities for improvement.
• Lead initiatives to enhance the client access experience, reduce wait times, and streamline intake and support processes.

Requirements & Qualifications

• Minimum of an associate's degree in business administration or related field or equivalent work experience.
• Bachelor's degree in business administration or related field is preferred.
• Requires two years of prior office management experience.

About Us:

Since 1966, Zumbro Valley Health Center has been serving our community as a non-profit organization. We serve the twelve county region of Southeast MN and have over 240 employees. We are one of the few providers in the state, to provide such an integrative and comprehensive care to all children, adults, and families. In order to provide an integrative approach we offer a wide variety of services including Outpatient Psychotherapy and Substance Use, Inpatient Residential Treatment, Withdrawal Management and Detoxification, Housing, Skills – Based Training and Targeted Case Management for adults and children, and more.

Pay: $56,800 - $70,000 per year. Compensation is based on years of experience.

Benefits Package

• Medical Insurance

• Dental Insurance

• Vision Insurance

• Short-Term and Long-Term Disability

• Life Insurance

• Generous Paid Time Off (PTO)

• 401(k) and Roth 401(k) with Employer Match

• Pet Insurance

• Qualified Employer for Public Service Loan Forgiveness

• Employee Assistance Program (EAP)

• Free Parking & Employee Discounts

Zumbro Valley Health Center is proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce.

We encourage all applicants to apply.