IT Support Specialist

Key Responsibilities:

• Provide Helpdesk support to end users for all company hardware, software, and applications.
• Administer new user accounts, work email addresses, and specific access levels to new employees.
• Update and maintain proper inventory of company computers, printers, phones, and user accounts.
• Evaluates vendor applications compatibility by testing with existing software and hardware environment.
• Maximizes use of hardware and software by training users, interpreting instructions, answering questions.
• Recommends information technology strategies, policies, and procedures by evaluating organization outcomes, identifying problems, evaluating trends, and anticipating requirements.
• Works with vendors for support, warranty and follow through as needed.
• Ability to work with a variety of individuals at all levels of the organization.
• Strong written and phone communication skills.
• The ability to work well with others in a team.
• Perform all other duties and tasks as assigned.
• Occasional travel as required.

Knowledge of the following are preferred, but not required:

• Microsoft Server, Microsoft Windows 10/11, MS Office 365, Networking L2/L3, Hyper-V, Active Directory, Cisco Meraki Firewalls, Cisco CUCM/Unity, DNS, IPHONE iOS.
• Ability to learn industry specific applications is a must.

We are looking for someone who has excellent inter-personal skills, is self- motivated, highly organized, and able to resolve problems.

Compensation and Benefits: