Your next move starts here.
If you are looking to launch or advance your career in the financial industry, don't miss this opportunity. At Hickory Point Bank & Trust, you'll work alongside innovative, creative individuals who are empowered to do what’s right for our clients. Join a team that values your potential, supports your development, and invests in your success.
Basic Functions:
- Provide knowledgeable support for Bank colleagues
- Configure, monitor, and review application security access. Monitor, troubleshoot, and coordinate escalations for applications
- Update and review system changes in accordance with policies and procedures.
- Author and maintain documentation for applications and services
- Assist in preparing reports for audits and examinations
- Support PC installations, upgrades, and troubleshooting tasks
- Assist with user account maintenance, including password resets and access reviews
- Participate in routine cybersecurity efforts, including malware scans and virus mitigations
Essential Job Duties:
- Provide and document technical support for all Bank employees
- Configure users with appropriate access to applications and modules
- Assist with troubleshooting PC hardware and software
- Create and maintain internal knowledgebase documentation for IT processes and procedures
- Generate reports and walkthroughs to needs throughout the Bank
- Support system patching and upgrades
- Coordinate with vendors for advanced support on application specific issues
- Assist with the configuration, installation, and maintenance of desktop infrastructure, including hardware, software, and peripherals
- Deliver hardware and software training to bank employees
- Ensure all duties are performed in compliance with applicable laws, regulations, and bank policies
- Other duties as assigned
Knowledge, Skills, and Abilities:
Technical Knowledge
- Proficiency in Microsoft Office products
- Familiar with HTML, XML, and JavaScript
- Knowledge of techniques used in troubleshooting hardware and software application issues
- Ability to identify and resolve application performance issues
- Experience in installing, configuring, and troubleshooting applications used by financial institutions preferred
- Understanding of banking concepts and procedures preferred
Problem Solving & Adaptability
- Strong troubleshooting and problem-solving skills
- Ability to multi-task and adapt to changing priorities in a fast-paced environment
- Able to work independently or collaboratively to meet deadlines
Communication & Collaboration
- Excellent oral and written communication skills
- Strong interpersonal, organizational, and presentation abilities
- Effective coordination with team members, colleagues, and vendors
- Able to establish and maintain professional working relationships
Professionalism & Confidentiality
- Dependable and accountable
- Must be able to protect confidential information and sensitive projects
- Prompt in responding to support-related emails, phone calls, and other communications
Training and Experience:
- Bachelor’s degree in information systems or related field, or 5+ years of hands-on experience in IT
- Extensive knowledge of common business productivity software applications
- Experience with banking Core systems preferred
- On-the-job training provided for business-specific applications
Equal Opportunities Statement
Hickory Point Bank & Trust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Salary Disclaimer
The salary range provided represents the anticipated starting pay for this position. Individual compensation is based on various factors, including but not limited to, role requirements and responsibilities, related experience, education, qualifications, and internal equity.
Benefit Package
This position is eligible for a robust benefit package. Available benefits include Health Insurance, Dental Insurance, Vision Insurance, Group Term Life Insurance, Short Term Disability, Long Term Disability, Flexible Spending Account, Health Reimbursement Account, Paid Holidays, Paid Time Off, Volunteer Time, Bereavement Time, Employee Assistance Program, 401(k) Retirement Plan.
