ON CALL Admin Customer Service Rep
Childhood Drowning Prevention Foundation
Status: Hourly - Salary Range: $18 to $20 per hour
Reports to: CEO
The mission of the Childhood Drowning Prevention Foundation is Preventing Drowning, One Child at a Time. The Foundation conducts water safety skill and stroke technique lessons through its Big Kahuna Swim Academy program. The Foundation is a new and growing nonprofit that requires good leaders to support its continued growth and expansion in meeting its mission. The Foundation has a teamwork culture and believes in developing and rewarding its employees. As such, the Foundation’s pay scales are above average and include bonus programs for all staff. While the Foundation may recruit for higher level leadership positions from the outside, the company values the notion of providing advancement opportunities for its staff. The Foundation also holds accountability and leadership as core competencies required of all employees, and this is reflected in the company values and hard skills that provide the basis for every employee’s evaluation.
This is a great opportunity for talented candidates that want to make a difference in families ' and children's lives. The company is fast-growing and is a great place for candidates who are interested in advancement opportunities. Employees receive comprehensive training, and a chance to make a difference by helping save lives, one child at a time. Be a part of the nation's best swim school – teaching and educating all ages about water safety and how to be safe in and around the water!
Company Information:
Big Kahuna Swim Academy was founded in 2015 by Tenaya Goldsmith and is the official swim program of the Childhood Drowning Prevention Foundation. Our mission is to prevent drowning – one child at a time.
Admin Customer Service Rep Benefits
- Comprehensive Training – We will train you in day-to-day operations and make sure you feel confident in what you will be doing
- Competitive Pay – Pay range is $17 to $20 per hour with the potential for two increases in the first year for top-performing employees.
- Advancement Opportunities - The Childhood Drowning Prevention Foundation is a fast-growing service organization focused on saving lives. Advancement opportunities are plentiful for employees that demonstrate excellence and continuous growth in their jobs.
- Monthly Professional Development/Training - We want our employees to grow and become the best and most competent professionals in the workforce. To foster professional growth and excellence, regular training is provided on a paid basis. In other words, we are paying you to become the best professional you can be.
- Monthly Team Recognition and Team Events - Our employees are the lifeblood of the organization, giving our customers a premier swim lesson and service experience. We are the best in the business. To thank our team members for their individual contributions to our important mission, we provide team days and events to recognize and thank our employees, and to foster a teamwork atmosphere. These events are typically on a Saturday, once per quarter. Activities done for team events are paid for by the Foundation.
- Monthly Team Meetings - The CDPF holds monthly team meetings to foster good communication and teamwork, and well as to obtain feedback to maintain the highest level of service to the customer. Team meetings are also paid.
- Employee Incentive Program - Unlike similar companies, CDPF offers employees an opportunity to earn bonuses every six months
- Employee Pay Increases - Unlike similar companies, CDPF offers employees an opportunity to earn pay increases every six months
- Focus on making a difference – You will be able to be a part of an organization that truly stands behind its mission. Helping combat a worldwide epidemic – childhood drowning. Join our team/family and enjoy growing this premier organization with us.
Admin Customer Service Rep
Our Admin Customer Service Reps are what help our company be able to provide life-saving swim lessons! They are the blood the brings air to the extremities of our organization. Be a part of an amazing team that is striving to make a noticeable difference in the world!
Responsibilities
Core responsibilities of the Executive/Personal Assistant include:
- Help serving potential clients that come in from our ads and other sources
- Booking new clients
- Assisting current clients with their needs
- Collaborate with organization leadership team to solve problems quickly
- Collaborate with managers to create schedules (or CEO if proper management is not in place)
- Modify day to day lessons if needed
- Produce weekly and monthly reports for Board of Directors
- Attend monthly Team Meeting and Training Sessions
- Provide high level of customer service to all current, past and potential clients
- Maintain a good working relationship with all team members, clients and students
- Any additional tasks that the CEO assigns
