Systems Engineer

We are looking for our next elite team member for the Systems Engineer role – is that you? Are you a problem solver with and passion for project work? How about great communication abilities and, most importantly, are you ready to be part of a winning team? We passionately believe in the support of our clients and strive to deliver best in class service for every client every day. If this sounds like you, let’s talk.

You’ll work from the comfortable offices located in Bethlehem, PA as well as your own home and will be responsible for being a direct representative of our managed services team. You will be assisting our customers with achieving their business technology goals through engineering excellence and professionalism. You will be in one of the primary positions for our team so a motivated self-starter is a must.

The role:

· You’ll lead customer migrations and deployments (servers, M365, network refreshes, security solutions, etc).

· You will serve as a technical lead for customer facing projects.

· You’ll design and implement server and storage infrastructure according to best practices.

· You’ll implement and manage network infrastructure (firewalls, switches, etc.) including WAN operations, firewall, and wireless technologies.

· You will administer client environments and make appropriate hardware/design recommendations to align with business needs.

· Minimum 7 years’ experience in Information Technology or related fields

· Demonstrated ability to migrate identity and workloads (servers, SharePoint, etc)

· Experience with ticketing/monitoring software (ConnectWise, Ninja)

· Industry-recognized certifications; CompTIA, Azure, Cisco, etc

· Proficient in M365 Administration, customer service focus, ability to work as a team

· Ability to demonstrate strong written and verbal communications skills

· Occasional local travel required, so a license and transportation is required

Why Watchkeep?

Since 2006, we’ve helped SMBs and nonprofits in Eastern PA get the most out of their technology—while building a people-first company culture. Here’s what you’ll enjoy as part of our team:

· Competitive compensation and full benefits package

· Generous PTO

· Flexible hybrid work environment

· Career advancement through our Watchkeep Ramp Program

· Company-paid certifications and training

· A supportive team that works hard and has fun doing it