Bartender - Marina Station

Summary of Position

The Marina Station Bartender must bring a blend of creativity, expertise in mixology, and a commitment to providing exceptional service. The bartender is responsible for wine and beer pairing as well as crafting unique and sophisticated craft cocktails that complement our menu and enhance our guests' dining experience.

Essential Duties and Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Along with complying with all laws, company policy, and brand standards, the following are the Essential Functions of this position:

1. This position is empowered to guarantee total guest satisfaction.
2. Display hospitality and professionalism to our guests at all times.
3. Assure that all transactions with guests are handled in a legal, ethical manner.
4. Comply with Company Standards of Service as outlined for The Ridges Resort
5. Project a favorable image of The Ridges Resort to the public at all times.
6. Treats guests, vendors, customers and co-workers with professionalism and respect at all times.
7. Complete Departmental The Ridges Way training as assigned.
8. Maintains a clean and neat appearance at all times. The dress code must be followed and worn at all times in public areas, including name tag.
9. Have a thorough knowledge of emergency procedures.
10. Provide exemplary customer service, ensuring guest satisfaction and maintaining a positive dining experience.
11. Knowledgeably describe menu items, specials, and wine pairings to assist guests in making informed choices.
12. Anticipate and fulfill guest needs promptly and courteously.
13. Lead and motivate the service team by setting a high standard for professionalism, efficiency, and friendliness.
14. Attend pre-shift meetings to communicate daily specials, important information, and service expectations.
15. Ensure that all food and beverages meet the established quality standards before being served to guests.
16. Monitor and maintain cleanliness and organization in the dining area.
17. Actively promote upselling techniques to maximize sales and enhance the overall guest experience.
18. Prepare and serve a wide range of cocktails, including signature drinks, classic cocktails, and innovative creations, ensuring each drink meets the standards for quality and presentation.
19. Engage with guests to recommend beverages, share insights about our cocktail offerings, and tailor drinks to their preferences.
20. Manage high-volume service while maintaining accuracy and attention to detail in drink preparation
21. Manage bar inventory and supplies, ensuring all necessary ingredients are stocked and fresh.
22. Uphold the cleanliness and organization of the bar area, adhering to health and safety regulations.
23. Collaborate with the culinary team to develop pairings and special event menus.
24. Set up and break down on-site satellite bars for restaurant events and the Tiki bar.
25. Participate in and contribute to staff training sessions focused on product knowledge and service excellence.
26. Any other duties directed by the General Manager and/or Food and Beverage Director

Competencies:

1. Adaptability & Trend Awareness: Knowledge of current trends and the ability to create seasonal menus.
2. Physical Stamina & Appearance: High energy, polished presentation, and able to work long shifts.
3. Team Collaboration: Works well with staff and can train others when needed.
4. Customer Service: Strong focus on delivering exceptional guest experiences, upselling premium items and addressing complaints or special requests professionally.
5. Communication: Clear and effective communication with both the service team and customers, ensuring orders and instructions are accurately conveyed.
6. Problem-Solving: Quick thinking in resolving service issues, handling difficult customers, or managing busy periods smoothly.
7. Time Management: Efficiently managing tasks during high-volume times, ensuring timely service while maintaining quality.
8. Attention to Detail: Impeccable drink presentation and maintaining a clean bar area, ensuring that food orders, place settings, and service standards meet or exceed expectations.
9. Knowledge of Food & Beverage: In-depth understanding of the menu, wine pairings, dietary restrictions, and special offerings to assist both guests and staff.
10. Technology: Proficiency in using restaurant management software for reservations, and point of sale (POS) systems.

Supervisory Responsibility

N/A

Work Environment

This position’s work is conducted in an indoor and outdoor environment. Working in the front of house and back of house areas are required. At times, the back of house areas could be warmer than the front of house due to the kitchen equipment. A dress code is required.

Physical Demands

Standing on your feet for most or all of your shift is often required. The lifting of supplies and equipment that may exceed 50 lbs could also be required. Bending down, kneeling, crouching, squatting, and pushing are other physical demands that may be required of you. Accepting this job indicates you understand these physical demands and are able to complete the essential functions of the job that required these physical demands.

Position Type/Expected Hours of Work

This is an hourly, part time position. Schedules vary depending on the demand of business. Varied shifts, including evenings, weekends, and holidays are required.

Travel

N/A

Preferred Education and Experience

The following education and experience are required for this position:

1. High School Education or Equivalent is Required.
2. Minimum 2+ years of bartending in fast paced restaurants required.
3. Must be of legal age to serve alcohol, and possess or be willing to obtain the necessary certifications