Scheduling Support Specialist-FT

As a Scheduling Support Specialist at Elite Sports Medicine + Orthopedics, you’ll be the friendly and professional voice patients hear first. You’ll help connect patients to the care they need while supporting a team dedicated to transforming lives through world-class orthopaedic care.

This full-time position is based at our Midtown location, Monday–Friday between 7:00 AM and 5:00 PM. After a successful 90-day period, this role may become hybrid (remote + in-person), offering you flexibility while maintaining teamwork and connection.

Your Mission:

To deliver an exceptional patient experience through accurate scheduling, empathetic communication, and collaboration that keeps our care teams running efficiently.

Why Choose Elite Sports Medicine + Orthopedics?

Competitive Compensation:

Hourly rate based on experience

Opportunities for growth and advancement within a respected, physician-led practice

Comprehensive Benefits:

Medical, Dental, and Vision Coverage — choose from 3 medical plans (PPO or HDHP)

Health Savings Account (HSA) with employer contribution

401(k) with employer match

Paid Time Off (PTO) and paid holidays

Company-paid Life Insurance, AD&D, and Long-Term Disability

Employee Assistance Program for confidential support and resources

Optional Short-Term Disability and Voluntary Life Coverage

Supportive, inclusive work culture that values teamwork and personal growth

What You’ll Do:

Serve as the first point of contact for new and returning patients

Answer incoming calls and return voicemails promptly and professionally

Schedule appointments following provider-specific protocols

Ensure that all required records, imaging, and documentation are received and organized prior to appointments

Maintain accurate and complete patient information

Collaborate closely with providers and administrative staff to ensure a seamless patient experience

Uphold HIPAA, OSHA, and company compliance standards

Participate in ongoing training, meetings, and projects as requested

Growth Opportunities:

At Elite Sports Medicine + Orthopedics, we believe in growing our team from within. Many of our support staff have advanced into leadership, training, or clinical coordination roles. Your next opportunity starts here.

QUALIFICATIONS WE ARE LOOKING FOR:

Experience in a medical office, call center, or customer service environment

Strong computer and phone system skills (EHR or scheduling systems experience a plus)

Ability to multitask, prioritize, and stay organized in a fast-paced environment

High attention to detail and accuracy in repetitive tasks

Excellent written and verbal communication skills

QUALITIES WE ARE LOOKING FOR:

Friendly, empathetic, and professional demeanor

Calm and composed under pressure

Team-oriented and supportive of colleagues

Solution-focused with a “can-do” attitude

Commitment to providing a positive, patient-centered experience

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.