Therapy Scheduler

MPOWER is looking for a Full Time Therapy Scheduling team member to add to our Scheduling Team. This role has the opportunity to transition to a remote position after completion of up to 90 days of in-person onboarding and training. Candidates must live in Tennessee within driving distance of one of one of our MPOWER locations. No exceptions to in-person training will be permitted.

Therapy Schedulers at MPOWER Physical Therapy work in a team environment to schedule initial appointments for physical and occupational therapy at all MPOWER.

JOB HIGHLIGHTS

• Consistent schedule – no weekends
• Employer Supported Medical Benefits Eligible – Health, Dental and Vision Benefits available
• Paid Time Off and Paid Holidays
• Retirement Plan Matching
• Remote Work Eligible after In-Person Onboarding and Training Completed up to 90 days

MINIMUM ESSENTIAL JOB REQUIREMENTS 

• Meet or exceed expectations in providing extreme customer service to our patients and team members
• Meet or exceed goals for all assigned productivity metrics
• Promptly answer all calls, voicemails, and emails
• Schedule therapy evaluations and guide patients to the appropriate MPOWER clinic based on Clinic Manager needs, referring Physician instructions, insurance, patient status (post-operative vs. non-operative), and patient preference
• Update physician clinic teams and Electronic Medical Record to include date of initial evaluation and clinic location per process
• Execute daily processes related to therapy orders entered by Elite physicians
  • Upload completed Callback Report and Tracking spreadsheets
  • Complete 1^st, 2^nd and 3^rd calls to all patients with new therapy orders
  • Maintain the Daily Tracking Report accurately and update data per process
• Provide suppor to other Therapy Scheduling Rolse after primary daily responsibilities are completed
• Recommend updates the Outside Therapy Clinic list as identified
• Maintain work schedule as assigned by Therapy Scheduling Manager
• Prepare for, attend and actively participate in all meetings as scheduled
• Adhere daily to the MPOWER Telework Policy
• Assist other roles in Therapy Scheduling Department as assigned by Therapy Scheduling Manager

SKILL, TRAIT, AND COMPETENCY REQUIREMENTS

• High School diploma is required
• Past job experience working in a customer service role is preferred
• Excellent follow up skills with patients and team members
• Ability to take direction, prioritize tasks and proper time management
• Interest and passion for personal health and wellness
• Kind and helpful personality and communication skills
• Ability to handle difficult people and situations
• Firm command of MS Office Suite, Electronic Medical Records (EMR) and Practice Management (PM) platforms and other key applications
• Neat and professional appearance

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.