Retail Supervisor

HOURS:                     Full Time

START RANGE:        $24.00 (+) Hourly

CAMPUS:                  All Campuses

DEPARTMENT:         Creative Department

The Retail Supervisor is responsible for overseeing Patria Church key profit centers, which includes the Retail Shop, Coffee Cart, Café, Pastor Speaking Engagements retail, E- Commerce, as well as Special Projects, Special Events and Volunteer Management. The role of the Retail Supervisor involves managing the day-to-day operations of these areas, developing and implementing marketing strategies to drive patronage and supporting Patria Church’s mission. The Retail Supervisor will facilitate various sales activities for members, staff, and school affiliates, ensuring a seamless and positive shopping experience. Additionally, this role will manage the Coffee Cart and Café, ensuring high-quality service, proper training of baristas, and compliance with food safety standards. The incumbent will be responsible for identifying customer needs, providing knowledgeable assistance about products and services, recommending appropriate solutions. The Retail Supervisor will require strong organizational skills to merchandise inventory, mitigate inventory loss, move products in a timely manner, and manage the school account. Lead in recruiting, managing, and providing ongoing support to volunteers, ensuring training, motivated and effectively integrated into store operations to enhance the overall customer experience and store efficiency. The Retail Supervisor will report directly to the Creative Director.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Fully embraces and acts in accordance with the vision of Patria Church to Seek the Lost, Teach the Found, and Send the Disciples.
• Willing to fulfill the four values and pillars of Patria Church. We are Christ (Mission, Christ-Centered Driven), Community (Diversity, Kingdom Driven), Character (Leadership, Discipleship Driven), Commitment (Family Driven).
• Embraces and executes a Neighborhood Groups philosophy of ministry.
• Manage and supervise daily operations across all key profit centers, including the Retail Shop, Coffee Cart, Café, Pastor Speaking Engagements, UCA uniforms, UCA spirit wear, E-Commerce, Events, Special Projects.
• Ensure that all areas meet performance goals and align with Patria Church's mission.
• Develop and implement marketing strategies to drive traffic and sales within each profit center.
• Coordinate promotional activities, special offers, and events to engage members, staff, and school affiliates.
• Identify customer needs and provide knowledge assistance regarding products and services.
• Recommend appropriate solutions and ensure a positive shopping experience for all customers.
• Organize and maintain inventory across all retail areas, ensuring accurate stock levels.
• Mitigate inventory loss through regular audits and proactive measures.
• Efficiently move products and manage school accounts related to uniforms and spirit wear.
• Lead in recruiting, training, and managing volunteers, integrating them effectively into store operations.
• Provide ongoing support to volunteers, fostering motivation and ensuring they contribute positively to the customer experience and store efficiency.
• Oversee Patria Church’s E-Commerce platforms, ensuring timely updates, product availability, and smooth transactions.
• Coordinate online sales with in-store activities to provide a unified shopping experience.
• Responsible for all purchasing/repairs of products, materials, and equipment for the profit centers under budget guidelines and in accordance with requisition process.
• Plan and execute special projects and events related to the retail and service areas.
• Collaborate with other departments to support church-wide events, ensuring retail operations contribute to the overall success.
• Monitor and analyze sales performance, budget adherence, and profitability of each profit center.
• Prepare regular reports for the Creative Director, Chief Financial Officer and Executive Leadership highlight successes, challenges and opportunities for growth.
• Develop and maintain financial reports.
• Ensure compliance with all applicable local, city and state taxes.
• Provide leadership and direction to retail staff, including hiring, training, and performance evaluations.
• Coordinate with event organizers to schedule speaking engagements for Founding Pastor, ensuring that all logistical details are managed efficiently.
• Oversee the sales process for Founding Pastor speaking engagement products, including pricing, distribution channels, and online sales platforms.
• Monitor and analyze sales data to track revenue from speaking engagement products.
• Foster a collaborative and positive work environment, encouraging professional development and teamwork.
• Ensure all retail areas comply with health, safety, and church polices.
• Address any compliance issues promptly and implement corrective actions as needed.
• Stay current on retail trends and best practices, implementing innovative solutions to enhance operations.
• Regularly assess and improve processes to increase efficiency, customer satisfaction, and revenue generation.
• Adhere to the ministry’s standards of confidentiality.
• Perform other tasks as assigned.

Character:  A person of integrity, specifically in areas related to administrative support, relationships, and time management.  A person with a spirit of submission, eagerness, and flexibility, as well as a teachable spirit and sense of humor.

Competency: Solid people skills, high organizational skills. Exemplifies sound discretion and maintains confidentiality in interpersonal interactions. Effectively communicates with and relates to people of all ages. A team player who can effectively multi-task and who is comfortable in interdenominational settings. One who takes personal initiative in learning, has solid computer skills, and strives for excellence.

Convictions: In full agreement with and champions the vision, mission, and values of Patria Church. 

The above summary of duties represents the major task and duties. This is not intended to be an exhaustive list of all responsibilities. Therefore, the individual may perform other related tasks under the direction of the Lead Pastor.

 EDUCATION, TRAINING, AND EXPERIENCE:

• Able to successfully complete background investigation and drug screen.
• Must possess strong computer skills, including proficiency with spreadsheets, databases, and word processing software. Windows based software (Excel, Word, PowerPoint).
• Bachelor of Arts degree in Business Administration, Retail Management, Marketing, or 5-10 years business experience.
• Experience in a retail environment, including customer service, sales techniques, and inventory management.
• Experience using retail management software, Point of Sale Systems: Square, Shopify POS, Lightspeed, Clover, Bookstore Manager and other related technologies.

JOB SKILLS, KNOWLEDGE, ABILITIES:

• Read, write, spell, and communicate clearly in English.
• Microsoft Office Suite (Excel, Word, Outlook)
• Strong interpersonal skills to interact positively with customers, staff and stakeholders.
• Proficiency in visual merchandising to optimize product displays and enhance the Retail Shop and Special Events shopping experience.
• Sales skills to drive performance and meet
• Adapts to changes in the work environment; able to deal with frequent changes, delays, or unexpected events with poise and professionalism.

• Delegate tasks and ensure team members are equipped to carry out their responsibilities effectively.

• Ability to recruit, train, and supervise all volunteers/staff of the profit centers and perform work of subordinates as needed.
• Proficient in planning and executing multiple projects within designated timelines
• Skilled in developing promotional strategies by leveraging sales and pricing data.

ORGANIZATIONAL AND SPIRITUAL REQUIREMENTS:

• Always demonstrate Christ-centered behavior by treating people with dignity, respect, compassion, and integrity.
• Member of the Patria Church (or willing to transfer membership to Patria Church).
• Pastors are required to attend all regularly scheduled Sunday and Wednesday church services. Support staff must attend at least one (1) regularly scheduled weekend church service.
• Attendance at all mandatory meetings and events. This includes serving at Good Friday, Easter, and Christmas services as well as the annual volunteer appreciation event.
• Regular involvement in Patria Church activities, ministries, neighborhood groups, and events.
• Tithe 10% to Patria Church.
• Signed acknowledgment of the Patria Church’s Statement of Faith.
• Ability to interpret and adhere to Patria Church’s policies, procedures, and employee handbook.
• Be self-motivated and goal oriented, use good judgment, and be flexible and innovative.
• Professional attitude and demeanor.

PHYSICAL REQUIREMENTS:

Reasonable accommodation may be made to enable a person with a disability to perform the essential functions of the job. Must be able to work independently, communicate effectively, and lift to 50-100lbs (with or without assistance). This position also may require long periods of sitting, standing, walking, and hand/eye coordination for keyboard data entry and viewing data on a computer monitor. External and internal applicant, as well as position incumbents who are or become disable, as defined under the American with Disabilities Act, must be able to perform the Essential Job Functions either unaided or with assistance of a “reasonable accommodation”, if such is determined, on a case-by-case basis.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Patria Church provides all training required to ensure employee safety.