US Med-Equip, Inc. a leading innovative healthcare company specializing in the rental, sales, service and asset management of movable medical equipment for high acuity medical systems to hospitals and LTAC’s is currently hiring an experienced Collections Specialist to work in our National Support Center, Houston, Texas location.
Job Duties and Responsibilities
- Make outbound collection calls in a fast-paced goal-oriented accounts receivable department
- Assist with the monthly Rental billing process
- Resolve partner discrepancies and short payments
- Monitor and maintain assigned accounts, partner calls, account adjustments, small balance write off, partner reconciliations and process credit memos
- Reduce delinquency of assigned accounts
- Work with sales department, dispatch department and partner to obtain appropriate partner purchase order.
- Conduct monthly Teams calls with BDR’s to go over aging. Follow-up email with action items for both parties with a 5 day resolution deadline
- Enlist the efforts of sales and operations personal along with direct supervisor when necessary to accelerate the collection process
- Communicate & follow up effectively and timely with sales department regarding partner accounts
- Establish and maintain effective and cooperative working relationships with partners, coworkers, and senior management
- Monthly $10K reporting & Teams call with CFO & VP of Sales
- Monthly Credit Hold list to be resolved within 10 business days to avoid hold status
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Essential Functions
- Monthly reporting to direct supervisor and BDR’s
- Prepare credit memos to correct billing discrepancies
- High volume phone calls/emails to assigned partners and BDR’s
- Reconcile partner disputes as they pertain to payment of outstanding balances due
- Provide exceptional customer service to partners and BDR’s
- Excellent written and verbal communication
- Participate in Teams meetings
- Meet defined department goals and activity metrics
