Service Technician, Superior Equipment

This role will be within our Superior Equipment division. Our Superior Equipment division is dedicated to supporting the construction and mining industries of Utah.  We offer a wide range of equipment, parts and services.  From drills to deicer, Superior continues its tradition of customer service along with product support that is unbeatable.

Summary

The Service Technician is responsible for the service and repairing all construction and rental equipment, troubleshooting, analysis of failures, and keeping equipment in a high level of service and safety.

Duties and Responsibilities

Unless otherwise specified, the Service Technician is responsible for all daily internal service-related interactions. The responsibility includes, but is not limited to, a dedication to the company’s mission statement, to company profitability and 100% customer satisfaction.

• Enforce all company policies as defined in the SMEG Company Handbook
• Interact with entire service staff
• Maintain clean/safe work areas, cleanliness of tool and ensure proper tool storage, for both personal and company owned  
• Maintain neat and professional personal appearance at all times
• Perform proper and accurate vehicle diagnosis, services and repairs
• Perform quality repairs and services in a timely manner
• Provide Shop Foreman and Assistant Manager(s) with accurate estimated labor times
• Provide Shop Foreman and Assistant Manager(s) with complete parts needed list 
• Participate in quality check process with Shop Foreman and Assistant Manager(s)   
• Understanding of productivity goals and review for areas in need of improvement  
• Follow company processes and procedures as defined in the SMEG operations manual
• Participate in morning meetings with service staff to plan the day
• Maintain accurate, timely and legible company designed reports and paperwork
• Notice and report potential problem areas to management before they arise
• Responsible for responsive/timely travel to designated sites and locations as directed/scheduled

Supervisory Responsibilities

 N/A

Qualifications

• The Service Technician must be able to clearly demonstrate their ability to set and reach performance goals set forth by the owner/operator.
• Must be willing to travel to other site locations and stations as needed.
• Experience within construction and rental related industry
• Must work towards obtaining Kohler certification and others as assigned
• Proven track record of success
• Excellent communication skills both verbal and written
• Exceptional organizational methods (Work area, Safety, Tool & Equipment Organization)
• Possess exceptional leadership and motivational skills
• Dedication to customer service and business success
• Ability to engage in and maintain positive relationships with employees and customers
• Computer skills: Must be proficient with Microsoft Outlook Email, Microsoft Word & Excel programs as well with any company provided software

Revenue and Profits:

The Service Technician clearly understands that as a condition of his/her employment it is his/her responsibility to utilize and adhere to all company processes and procedures as well as utilize all best efforts in generating revenue for the company. In all cases the Service Technician should immediately inform the Shop Foreman of any inabilities to perform in the area of revenue generation, and to additionally provide the reasoning for such inability. The Service Technician recognizes that in good part, his/her performance will be evaluated by his/her ability to reach and maintain expected productivity goals and customer service goals set forth by the business owner/operator.

Training Programs and Regular Business Meetings:

With appropriate notification, the Service Technician agrees to attend and participate in all career specific seminars, training courses, industry related certification programs and internal company training and or meetings recommended or scheduled by the business owner/operator.           

General Conduct:

It is the responsibility of the Service Technician to at all times conduct him/herself in a professional manner. This includes the agreement not to use any foul or objectionable language towards any customer, vendor, co-worker or employee. To refrain from any negative comments about any customer, vendor, competitor or employee. As a Service Technician you are expected to maintain composure with all customers, vendors and employee’s at all times and to carry out all defined duties in a professional manner.

Education and/or Experience

• High School Diploma or GED
• 2 Plus years experience in a service and repair related industry and/or technical school certificate.
• Clean driving record with a Class C driver license
• Knowledge of repair principles and procedures in all areas of the Construction and Rental industry

Certificates, Licenses, Registrations

• Kohler certification

Physical Demands

While performing the duties of this job, the employee is regularly required to use hands to handle or feel; reach with hands and arms; and talk or hear. The employee is regularly required to stand; walk; and stoop, kneel, crouch or crawl. The employee is occasionally required to sit and climb or balance. The employee is occasionally required to walk stairs and/or climb ladders. The employee must occasionally lift and/or move objects up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.