Shop Foreman

Siddons Martin Emergency Group Benefits

Employee-owned company!
Monday-Friday schedule

Company Sponsored Benefits:
Medical (PPO & HSA), Dental, Vision, STD
Company Paid Benefits:
Basic Life, Basic AD&D, Cancer, LTD, Teladoc (Full-time & Part-time)
401K with Employer Match (eligibility requirements)
Employee Stock Ownership Plan (eligibility requirements)
Paid Holidays & Paid Time Off (Full-Time Only)
Maternity/Paternity Leave (eligibility requirements)
Paid Training & Safety Equipment
Relocation Benefits
Verizon Wireless Company Discount (eligibility requirements)

Summary
The purpose of the Shop Foreman is to have a responsible person capable of operating and managing certain daily business activities, either in association with, or in absence of the business owner/operator.

Shop Foreman Duties and Responsibilities
Unless otherwise specified, the Shop Foreman is responsible for all daily internal service related interactions. The responsibility includes, but is not limited to, a dedication to the company's mission statement, to company profitability and 100% customer satisfaction.

• Enforce all company policies as defined in the SMEG Company Handbook
• Interact with entire service staff
• Maintain clean and safe work areas and tool storage, both personal and company owned
• Maintain neat and professional personal appearance at all times
• Assign work order and labor operations to Shop Technicians
• Enforce process of labor time clock usage by Shop Technicians
• Assist Shop Technicians in performing proper and accurate vehicle diagnosis, services and repairs
• Assist Shop Technicians in performing quality repairs and services in a timely manner
• Assist Shop Technicians in providing Assistant Manager(s) with accurate estimated labor times
• Assist Shop Technicians providing Assistant Manager(s) with complete parts needed list
• Direct contact with Pierce Tech Support to initiate and complete technical tickets for warranty repairs
• Participate in quality check process with Shop Technicians and Assistant Manager(s) prior to vehicle release
• Understanding of productivity goals and review for areas in need of improvement
• Follow company processes and procedures as defined in the SMEG operations manual
• Participate in morning meetings with service staff to plan the day
• Maintain accurate, timely and legible company designed reports and paperwork
• Notice and report potential problem areas to management before they arise
• Maintain a successful working relationship with Pierce Manufacturing personnel
• Enforce policies and procedures as defined in the Pierce Manufacturing operations manual

Supervisory Responsibilities
Manage assigned team/shop and serve as lead in direction and profitability as assigned.

•         The Shop Foreman must be able to clearly demonstrate their ability to set and reach performance goals set forth by the owner/operator.
•         High school diploma or equivalent
•         5 Plus years with experience in an automotive service related industry
•         Experience within Fire and Emergency related industry
•         Must hold and maintain both EVT Master Tech and Pierce Master Technician status or obtain within one (1) year of hire/transfer  
•         Proven track record of success
•         Excellent communication skills both verbal and written
•         Exceptional organizational methods (Work area, Safety, Tool & Equipment Organization) 
•         Possess exceptional leadership and motivational skills
•         Dedication to customer service and business success
•         Ability to engage in and maintain positive relationships with employees and customers 
•         Computer skills: Must be proficient with Microsoft Outlook Email, Microsoft Word & Excel programs as well with any company provided software
•         Must demonstrate the ability to review performance goals with all employees designated within his/her service facility and instruct on areas in need of improvement

Education and/or Experience

•         High School Diploma or GED
•         Clean driving record with or able to obtain a Class B non-exempt CDL driver license or obtain within six (6) months of hire/transfer
•         3 to 5 Plus years with experience in an automotive service related industry
•         Knowledge of repair principles and procedures in all areas of the Heavy Truck Repair Industry

Certificates, Licenses, Registrations

•     EVT (Emergency Vehicle Technician) and ASE Heavy Truck Certifications or obtain within one (1) year of hire/transfer

Physical Demands
While performing the duties of this job, the employee is regularly required to use hands to handle or feel; reach with hands and arms; and talk or hear. The employee is regularly required to stand; walk; and stoop, kneel, crouch or crawl. The employee is occasionally required to sit and climb or balance. The employee is occasionally required to walk stairs and/or climb ladders. The employee must occasionally lift and/or move objects up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.