Five-Star AudioVisual, Inc. was founded in 1995 and are honored to serve as a boutique audiovisual company to the luxury market segment of the hospitality industry, providing the highest level of service possible for our partners and their guests. Throughout our distinguished history, we have stayed at the forefront of technology, specializing in the continued development of innovative strategies and implementation of high-level service standards. We become a seamless partner as we embrace the history, culture, and character of each client and their community while creating immersive experiences that reflect their individual personalities, ideals, and goals.
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Why should you become part of the Five-Star Team?
Five-Stars dedication to long-term partnerships and client retention with premier customer focus is made possible by employing the most enthusiastic, creative and flexible talent in the industry, valuing every member of our team as they work with us to deliver extraordinary service at every turn. Five-Star hires candidates who represent and uphold the Five-Star Way©; embodying passion, knowledge, integrity, and drive to deliver the Absolute Opposite of Ordinary© in performance, values, and service.
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Reports To:
The Director, AudioVisual reports to the Regional Director.
Job Overview:
Responsible for overall operations management, revenue and profitability of assigned location(s) while ensuring the utmost in client and hotel partner satisfaction. Provide learning and development opportunities for employees. Functions as primary liaison with property to handle any issues and to manage the hotel contract.
Responsibilities and Duties:
- Direct day-today floor operations of technicians, including set and strike, and scheduling. Delegate tasks appropriately
- Manage an efficient and profitable AV and Business Center (where applicable) operation.
- Focus on revenue maximization & cost control, in accordance with company standard operating procedures
- Manager onsite inventory according to company standards.
- Maintain and cultivate positive public relations with the Hotel account
- Maintain positive employee relations
- Effectively utilize the companys business software
- Ensures that billing is reviewed and approved by clients.
- Maintaining a high level of professional appearance, demeanor, ethics and image of self and company.
- Supervise security, inventory control, transportation and maintenance of equipment. Ensure all employees are properly trained in all areas
- Ensures adaption and implementation of the Experiential Method.
Customer Service:
- Provides outstanding customer services by establishing excellent working relationships with internal and external clients, team members, neighboring Five-Star locations and all vendors.
- Meet with guests onsite to ensure that their needs are met, and the equipment setup is working properly.
- Portrays a polished, professional image according to the guidelines in the Employee Guide and/or hotel standards and ensures the team adheres to the same standards.
- Supervises and mentors staff to ensure client satisfaction and revenue maximization via onsite perfecting.
People Development & Training:
- Promotes and reinforces a positive working environment centered on Five-Star core values.
- Maintain a positive employee relations environment for all AV and Business Center (if applicable) team members.
- Manage performance, address employee concerns, maintain adequate staffing levels, and facilitate team development.
- Lead by example in portraying a polished, professional image according to the guidelines in the Employee Guide.
- Promote and drive professional development and training efforts to improve overall business acumen, technical knowledge, and service to the field.
- Effectively utilize all company computer systems and software programs and ensure technicians are properly trained to use them. Complete standard and as-needed reports accurately and on-time
