Manager, Production Operations, Midtown Manhattan, NY (112)

Reports To

The Manager, Production Operations reports to the Director, Event Production.

Responsibilities and Duties

Operations Management

• Manages the daily floor activities and workflow of technicians to ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the hotel.
• Manages inventory control procedures to maintain proper inventory levels while also maintaining safety, security and quality assurance of equipment.
• Attend key meetings within the hotel including BEO and pre-productions meetings as needed.
• Ensures that billing is reviewed and approved by clients, and advises the Director and/or Experiential Event Producer of any potential challenges
• Ensures adaption and implementation of the Experiential Method.
• Review quotes and provides recommendations for the cost efficiencies by the company's standard operating procedures.

Customer Service

• Provides outstanding customer services by establishing excellent working relationships with internal and external clients, team members, neighboring Five-Star locations and all vendors.
• Meet with guests onsite to ensure that their needs are met, and the equipment setup is working properly.
• Portrays a polished, professional image according to the guidelines in the Employee Guide and/or hotel standards and ensures the team adheres to the same standards.
• Supervises and mentors operational staff to ensure client satisfaction and revenue maximization via onsite perfecting.

People Development & Training

• Promotes and reinforces a positive working environment centered on Five-Star core values.
• Promote and drive professional development and training efforts to improve overall business acumen, technical knowledge, and service to the field.
• Effectively utilizes applicable company computer systems and software programs and ensure team members are properly trained.

Experience & Qualifications Required:
• Minimum of 3 years' HANDS-ON experience in the events and audio/visual industry:
Audio - microphones, speakers, sound systems, channel mixers, etc.
Video – cameras, LCD, LED, projectors, screens, monitors, etc.
Lighting - GOBO, gels, uplighting, basic lighting kits, stage lighting, etc.
Computers - Advanced knowledge on PC and Mac software
• Advanced knowledge and experience with event and audio/visual setups/strikes, and programming
• Certification in audiovisual technology or related courses (preferred)
• Demonstrates leadership ability - able to achieve desired results through others
• Planning Skills – able to effectively plan ahead
• Organization Skills – ability to manage multiple projects and tasks
• Problem Analysis – Ability to breakdown problems and find solutions
• Strong team player orientation
• Exceptional customer service or hospitality experience required
• Excellent interpersonal, communication and negotiation skills.
• Valid Driver's License and a clean driving record are required to operate company vehicle
• Ability to travel for large events

Full-Time Benefits

• 401(k) with matching
• Roth 401(k) with matching
• Medical, Dental, and Vision Insurance
• Health savings account
• Life insurance
• Paid sick time
• Vacation time
• Company paid holidays