Inside Account Specialist

Do you enjoy working with fun and upbeat team members?  Do you enjoy collaborating with team members to solve problems for the customer?  Do you enjoy feeling a sense of accomplishment at the end of a workday?  If so, Inside Account Specialist may be the right job for you! 

As a premier fuel and hydraulic tank producer, IFH Group, Inc. is a growing company and destination employer for professionals and skilled experts.  This full-time Inside Account Specialist position is 100% on-site in Rock Falls, Illinois, and eligible for insurance benefits on the 1st day of the month following date of hire. 

Successful candidates for Inside Account Specialist position must demonstrate positivity and professionalism. While prioritizing and delivering customer service excellence, Inside Account Specialists are the customer’s first point-of-contact.  Inside Account Specialist supports the sales team and senior leadership, and works closely with the production team.

RESPONSIBILITIES AND ESSENTIAL FUNCTIONS

• Prioritizes and delivers customer service excellence.
• Accesses customer portals for new orders and changes.
• Acts as a primary point-of-contact between sales team and production facility.
• Enters and processes new sales orders as well as change orders from customers into internal system daily.
• Establishes and changes sales orders, and shipping reports, as business needs require.
• Verifies product pricing by using the ERP system and with appropriate stakeholders.
• Provides information to customers and internal stakeholders regarding the acknowledgment status of sales orders.
• Communicates information pertaining to price verification and delivery confirmation to customers and sales team.
• Coordinates and manages customer blanket purchase orders and extended forecasts, communicate information to internal stakeholders, as business needs require.
• Maintains and updates order ‘hold’ file for prototype orders with prints awaiting approval.
• Involves and updates appropriate sales team members, as business needs require, regarding product and customer information.
• Assists with coordinating (and participate in) sales meetings and continually learn company products and processes.
• Processes return material authorizations (RMAs).
• Performs other relevant duties, tasks, projects, and assignments, as business needs require.

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability and knowledge to perform general clerical skills.
• Ability, knowledge, and skill to perform and demonstrate basic computer proficiency using Microsoft Office programs (Outlook, Word, Excel).
• Ability and skill to learn, understand, and utilize ERP system to its potential.
• Ability, knowledge, and skill to maintain customer profiles and customer files (e.g., engineering, quality, accounting).
• Ability and knowledge to perform and demonstrate analytical skills.
• Ability, knowledge, and skill to effectively manage priorities with competing deadlines.
• Ability, knowledge, and skill to use sound judgement and logical reasoning while solving problems.
• Ability and willingness to comply with all company policies, processes, and procedures including, but not limited to code of conduct.
• Ability, knowledge, and skill to work with, communicate with, develop positive relationships with and coordinate activities with the plant, engineering, accounting and leadership.
• Ability, knowledge, and skill to communicate effectively; cooperate with sales teams, and management.
• Ability, knowledge, and skill to perform daily communication requirements with professionalism and tact and at all levels within the organization as well as externally.
• Ability and skill to fluently speak, read, write, and understand English.

EDUCATION AND EXPERIENCE

• Associate’s degree;
• Customer service or relevant work experience; or
• Any combination of college coursework and relevant experience required.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The information below describes physical activities and surroundings an individual may encounter while performing primary responsibilities and essential functions of this position. Reasonable accommodation(s) may be made to enable individuals with disabilities to perform essential job functions and/or access benefits of employment.

Physical Demands: Constant alternate sitting or standing at will with repetitious hand and finger movements to use and operate office machinery; detect, perceive, identify, observe, inspect, and assess customer service functions; express and exchange information in-person and via phone. Occasional moving/traversing throughout building. Seldom positioning self to reach overhead, transport or move objects, and ascend/descend ramps or stairs.

Work Environment: Constantly works in climate-controlled office setting located in a manufacturing facility. Accessing the shop floor requires safety glasses, hearing protection, and steel-toe footwear.