Customer Service Representative

Job description:

Hendrick Screen is a custom metal fabricator with the vision of improving lives by serving the infrastructure and architecture needs of the world. We design and fabricate purpose-built solutions to each customer’s specific requirements. Our products are used to generate power, provide clean drinking water, protect the environment, brew beer, mine gold, and many other applications. We welcome visitors to universities, medicals centers, museums, hotels, and airports across the globe. Form meets function in the projects we’ve completed for the St. Louis Arch Museum, Waldorf-Astoria Hotel, Trump Tower, Mall of America, George Lucas Museum, and 9/11 Memorial.

As a Customer Service Representative, you’re a critical link between our Customers and the Shop Floor, transforming inquiries into finished products through precision, communication, and a deep understanding of our fabrication processes. If you're organized, detail-driven, and love seeing ideas come to life, this is the role for you.

Key Responsibilities:

• Customer Interaction: Serve as the first point of contact for Architects, Contractors, Purchasing Manager, and Engineers. Understand their vision and requirements and guide them through the quoting and ordering process with professionalism and technical insight.
• Quote Creation: Review drawings, specifications, and project requirements to develop accurate and timely quotes. Collaborate with Engineering, Purchasing and Production teams to ensure feasibility and pricing.
• Sales Order Management: Convert approved quotes into sales orders, ensuring all project details are captured clearly and accurately.
• Work Instructions: Translate Customer requirements into detailed work instructions for the shop floor. Coordinate with the Production team to ensure clarity and manufacturability.
• Project Follow-Up: Monitor order progress from quote to shipment. Proactively communicate status updates, resolve issues, and keep Customers informed every step of the way.
• Documentation: Maintain organized records of communications, quotes, orders, and change requests to support internal coordination and customer satisfaction.

What You Bring to the Table:

• Strong communication skills - you’re just as comfortable explaining timelines to a customer as you are interpreting a technical drawing or hand-drawn sketch.
• Experience in customer service, sales support, or estimating, preferably in a manufacturing or fabrication environment.
• Ability to read and interpret drawings and sketches is a plus.
• Detail-oriented with excellent time management, math and problem-solving skills.
• Familiarity with ERP systems, Microsoft Office, and CRM platforms.

Bonus Points:

• Previous experience in metals, fabrication, or construction-related industries.
• Working knowledge of AutoCAD or similar design software.
• College course work in a STEM or Business-related area
• Epicor/Kinetic ERP experience

Why Join Us?

• Be part of a collaborative team that values craftsmanship, innovation, and customer satisfaction.
• Enjoy a competitive salary ($40K-$60K plus eligibility for monthly profitability bonuses), full benefits (health/vision/dental insurance, HRA, 401K match, paid time off and more!), and growth opportunities in a stable, growing company.