JOB REQUIREMENTS:
Education:
High school graduate or equivalent required.
Experience:
Two (2) years’ experience on a multi-line telephone switchboard, preferably in a health care environment and any combination of education, training, or experience in a hospital environment preferred.
Additional Requirements:
CPR Certified and renewed every 2 years. Valid Arizona Fingerprint Clearance Card, TB and Handle with Care within 90 days of hire. May be required to work occasional overtime and flexible hours. Bilingual a plus.
KNOWLEDGE/SKILLS:
- Knowledge of VOIP switchboard operations and paging systems
- Knowledge of all code procedures
- Knowledge of computers and business software
- Knowledge of basic business office clerical functions
- Skill in organizing and prioritizing workloads to meet deadlines
- Skill in telephone etiquette and paging procedures
- Effective oral and written communication with clients and co-workers
- Ability to adhere to safety policies and procedures
- Ability to use good judgement and to maintain confidentiality of information
- Ability to work as a team player
- Ability to demonstrate tact, resourcefulness, patience and dedication
- Ability to accept direction and adhere to facility policies and procedures
- Ability to recognize the importance of adapting to the various patient groups
- Ability to work in a fast-paced environment
- Ability to react calmly and effectively in emergency situations
