Dual-Rate Table Games Relief Manager

If you are an Enrolled Catawba Citizen and need help with resume writing and interview prep this is available. Please contact: maddison.montgomery@catawba.com

Job Summary:

Under the direction of the Table Games Shift Manager and Pit Manager, the Table Games Relief Manager will perform the duties of the Table Games Supervisor or Table Games Pit Manager based on business needs. In the role of Table Games Supervisor is responsible for supervising the activity of all table games, ensuring the gaming activity, and dealing procedures comply with the Table Games Department policies and procedures.  The Table Games Floor Supervisor monitors and supports team members assigned to their areas, and additionally may conduct a variety of casino games, providing prompt and courteous service to all gaming patrons. In the role of Relief Games Manager will assist in managing gaming activity on a day-to-day basis to ensure the integrity of table games and poker room, as applicable.  Will resolve issues and respond to guest concerns as they arise.  Will assist other departments as a leader on the gaming floor when gaming or guest relation issues arise.  Exercise good judgment in managing the operation of all games, within the limits of established policies and procedures.

Responsibilities:

Floor Supervisor

• Compliance with Catawba Nation Gaming Commission regulations, casino policies, internal controls, standard operating procedures and conducts all games in accordance with aforementioned regulations, policies, and controls.
• Assists with training and supervision of all Table Games personnel.
• Responsible for player ratings in assigned area.
• Ensures dealer accuracy and corrects mistakes when needed.
• Always promotes positive public/employee relations.
• Maintains a clean, safe, hazard-free work environment within area of responsibility.
• Assists in company functions.
• Preform other duties as assigned

Pit Manager

• Compliance with Catawba Nation Gaming Commission regulations, casino policies, internal controls, standard operating procedures and conducts all games in accordance with aforementioned regulations, policies, and controls.
• Assists with training and supervision of all Table Games personnel.
• Responsible for distribution, collection, inspection of, and inventory of cards, dice, and other table games equipment.
• Responsible for all table games operations on their assigned shift and relaying any pertinent information to the other shifts.
• Always promotes positive public/employee relations.
• Maintains a clean, safe, hazard-free work environment within area of responsibility.
• Assists in company functions.
• Performs any other duties assigned by management.

Qualifications:

• High School diploma or GED required.
• Experience of a minimum of 5 years Table Games experience, with a minimum of two (2) years of supervisory or dual role previous experience.  Startup Table and dealer school training experience is preferred.
• Must have certification and/or experience in three of the core games (Craps, Blackjack, Roulette, and Baccarat) and the Carnival Games. 
• Knowledge of gaming and alcohol beverage control regulations and company internal policies and procedures.

• Must be able to obtain and maintain a valid Catawba Gaming License.
• Must be at least twenty-one (21) years of age.

Knowledge, Skills & Abilities:

• Public relations and customer service skills.
• Maintaining interpersonal working relationships among all personnel.
• Ability to perform assigned duties under frequent time pressures.
• Ability to maintain strict confidentiality relative to financial data, casino/slot policies and promotions.

• Ability to follow verbal and written instructions.
• Ability to communicate both verbally and in writing.
• Ability to work an alternate schedule as needed.
• Ability to work in a loud fast-paced environment (may occasionally be exposed to second-hand cigarette smoke).

Physical Requirements

While performing the duties of this position, the employee is regularly required to reach with hands and arms; Must be able to perform repetitive hand and wrist movements. Ability to operate computer equipment for extended periods of time. Must be able to talk, hear, and see. The employee is required to walk and stand on their feet for long periods of time. Ability to work quickly and efficiently in a fast-paced environment. The employee must occasionally lift and/or move up to 25 pounds.

Nothing in this job description restricts the management’s right to assign or reassign duties and responsibilities on this job at any time.

Revised 10.05.22 Catawba Indian Nation exercises INDIAN PREFERENCE Native American Indian preference shall apply to this position pursuant to the Indian Self-determination and Education Assistance Act (24 U.S.C. 450, et seq.), 25 CFR 271.44 and other relevant laws (title 25, U.S. code, Section 472 & 473)