Position Title: Administrative Support Specialist

Reporting to: Branch Manager

Department: Sales/Service

Central Power Systems & Services is a privately held company with deep roots going back to 1954. 

Our Mission Statement is forging long-lasting partnerships by providing first-class customer support.  We live that statement every single day. We are looking for an Administrative Support Specialist to help support that mission.

Job Summary

The Administrative Support Specialist supports the Sales and Service teams as well as the Branch Manager(s).

Work Orders & Repair Orders

• Open new service tickets in Proceed for both branches
• Assign priority, schedule techs and dispatch crews using the branch calendars and Branch Manager direction
• Track progress and close tickets once upon service completion (labor, parts, notes, etc.)

Preventive Maintenance & Scheduling

• Keep PM schedules up to date for our generator fleet and customer sites
• Send out reminders for upcoming service, help avoid scheduling overlaps
• Make sure techs and parts are lined up ahead of time
• Flag any overdue or delayed service jobs

Docs & Recordkeeping

• Upload inspection sheets, FSRs and all other required docs to OneDrive
• Keep everything filed in an organized and consistent manner

Customer & Internal Comms

• Be the go-to for customers on non-technical updates and scheduling (as directed by Branch Manager)
• Coordinate with parts, sales and branch managers to work efficiently
• Facilitate smooth communication between both teams

Branch Support & Backup

• Support 2 local branches equally — assist with closing out tickets, recordkeeping, etc.
• Shadow Service Manager to serve as backup in their absence
• Complete Admin work as assigned

Great Benefits

•  Competitive Salary
•  Health Benefits including Medical, Dental and Life insurance
•  401(k) with a company match
•  Paid Time Off
•  Productive Work Environment
•  Opportunity for Growth

Qualifications

• High school diploma or equivalent required
• College degree is a plus
• Industry knowledge is preferred, experienced with working on or around diesel trucks/equipment and/or generators
• 3+ years’ experience in Office support
• Excellent customer service skills
• Working knowledge of Microsoft Office Suite
• Valid Driver’s License to assist with local procurement duties

WORK CONDITIONS

Physical Demands/Work Environment: 

This position regularly requires walking, standing, sitting, stooping, bending, kneeling and climbing stairs.  It also often requires pushing, pulling, twisting, lifting 50+ lbs. and working in a variety of weather conditions and noise levels.  This list is not meant to cover every possible scenario but simply provide an outline.  Employees may be assigned other tasks as needed.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

CPS&S is a smoke-free and drug-free work environment.