Customer Relationship Manager

Job Summary: 

To proactively develop and manage relationships with existing clients, ensuring quality work, client’s desires are met, and selling of additional enhancement work.

Responsibilities:

• Proactively develop and manage relationships with clients
• Client retention
• Visit client properties to ensure quality
• Address customer concerns or complaints
• Grow company portfolio

• Create sales plan
• Develop schedules for self and any direct reports

Other Requirements:

• Minimum of 3 years’ experience in landscape management field in an Account Management or Business Development role.  Bachelor’s Degree in Horticulture preferred or extensive experience in this field.
• Excellent interpersonal, written, and verbal communication skills
• Self-motivated/Self-starter with a problem solving aptitude
• Maintain a high moral character while at work and away from work; individuals are a direct reflection upon the company they work for. 
• Knowledge of plants and their pests, diseases, and appropriate treatments
• Provide leadership, direction, supervision, and monitor performance of any employees working for you
• Regularly report to and take direction from higher management
• Establish and maintain a professional working environment conducive to positive morale, quality, creativity, positive attitude, and teamwork with co-workers, superiors, and customers.
• Implementation of and adherence to safety guidelines and regulations
• Sale of company’s services/products to potential new maintenance customer
• Licensed and insurable to drive company vehicles