Program Manager - Social Services

This position is responsible for:

Plans, directs, coordinates, and monitors the day-to-day operations of the assigned program activities; develops, implements, and evaluates program operations and services; supervises all program staff including scheduling, reporting and appropriate record keeping; ensures appropriate training and development of staff; ensures work is in compliance with established policies and procedures as well as local, state, and federal regulations; responds to program operation questions; interprets and enforces policies and procedures in program; assists in program audits, and develops/communicates procedural changes necessary to make corrective action to ensure compliance with changing program requirements. 

Key Responsibilities:

• Supervises and monitors the day-to-day activities of the program which may include but not limited to counseling, case management, life skill classes, transportation, clothing assistance, employment assistance, educational and vocational assistance; ensures that program runs smoothly and in compliance with established procedures. 
• Plans, directs, and supervises the work of assigned staff; trains and instructs employees in the proper methods and procedures; monitors work in progress and upon completion to ensure accuracy, completeness, and compliance with established policies and procedures; conducts performance evaluations and makes salary and hiring/firing recommendations. 
• Responds to problems or complaints raised by clients or other departments on behalf of clients; investigates, collects facts, and resolves problems on a case-by-case basis; recommends changes in program or facility procedure, guidelines or schedules to prevent future problems of the same nature. 
• Plans, develops, coordinates, implements, and evaluates program services based on changing needs of clientele; develops programs to assist in the stabilization of individuals and families as well as to provide crisis intervention; conducts assessments to identify program's strengths and weaknesses and to specify program goals. 
• Attends meetings within the center, other Salvation Army facilities, and the community at large; receives and evaluates information and instructions; disseminates information and instructions to appropriate programs and/or staff. 
• Provides ongoing staff development and training; schedules staff for required training; conducts regular staff meetings.  

Physical Requirements and Working Conditions:

• Ability to meet attendance requirements.
• Ability to read, write, and communicate the English language effectively.
• Ability and willingness to conduct all duties in accordance with the ministry of the organization and its Christian principles; conducts all communications and job duties with the highest level of professionalism.
• Duties are usually performed seated.  Sitting may be relieved by brief or occasional periods of standing or walking
• Limited amount of physical effort required associated with walking, standing, lifting and carrying light objects (less than 25 lbs.) 5-10% of work time. 
• Work is usually performed in a normal office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like, but may be performed in shelter environment.

Employee Benefits:

• Health, Dental, Vision, and Hearing Insurance plans; Group Life Insurance; Retirement Benefits.
• Paid Time Off

Education and Experience: 

Bachelor's degree from an accredited college or university in Social Work, Psychology, Christian Studies, Theology, Business Administration or related field is required, 

and 

three to four years progressively responsible experience administering and developing social service programs, with one year supervisory experience, 

or 

any equivalent combination of training and experience which provides the required knowledge, skills, and abilities. 

Licenses and Certifications:: 

Valid State Driver’s License (Preferred)

Licensed Social Worker or Licensed Professional Counselor (Preferred) 

Equal Opportunity Employer: Veterans | Disabled