IT Assistant

IT Technician/Support

Location: Vernon, CA (in-house/on-site)

Compensation: $25-27/hr

Responsibilities:

• Respond to employee inquiries and incidents in a timely and professional manner.
• Provide technical support and troubleshooting for hardware, software, and network-related issues.
• Diagnose and resolve technical issues in a timely manner.
• Maintain accurate and detailed records of interactions and issue resolutions.
• Install, configure, and update software applications, as well as assist with system updates.
• Assist in setting up new user accounts, permissions, and access to various systems.
• Collaborate with team members to continuously improve support processes and documentation.
• Perform other related duties as assigned.

Qualifications:

• Experience in IT support role.
• Strong problem-solving skills and the ability to think critically under pressure.
• Intermediate knowledge of operating systems, network protocols, and hardware components.
• Familiarity with remote desktop applications.
• Must be in the office