Goodwill Connects Specialist

Job Purpose:
- The Goodwill Connects Specialist at Goodwill Industries of Central Florida Inc is responsible for facilitating and enhancing the connection between community resources and individuals seeking support through Goodwill programs. This role aims to empower individuals by providing them with the necessary tools, guidance, and resources to achieve their personal and professional goals.

Key Responsibilities:
- Develop and maintain a comprehensive understanding of community resources and services available to clients.
- Establish and nurture relationships with community partners, agencies, and organizations to enhance resource availability.
- Conduct assessments to identify client needs and provide personalized resource recommendations.
- Facilitate workshops and training sessions to equip clients with skills and knowledge for personal and professional development.
- Track and document client progress and outcomes to ensure effective service delivery.
- Collaborate with internal teams to align program offerings with client needs and community resources.
- Provide ongoing support and follow-up to clients to ensure successful engagement with recommended resources.
- Stay informed about industry trends and best practices to continuously improve service delivery.
- Assist in the development of program materials and resources to support client engagement and success.

Required Education:
- Bachelor's degree in Social Work, Human Services, Education, or a related field.

Required Experience:
- Minimum of 2 years of experience in a social services or community outreach role.
- Proven track record of working with diverse populations and understanding their unique needs.
- Experience in developing and maintaining partnerships with community organizations.

Required Skills and Abilities:
- Strong interpersonal and communication skills, both written and verbal.
- Ability to work independently and collaboratively within a team environment.
- Proficient in using technology and digital tools for communication and data management.
- Excellent organizational skills with the ability to manage multiple tasks and priorities effectively.
- Demonstrated problem-solving skills and the ability to adapt to changing circumstances.
- Commitment to the mission and values of Goodwill Industries and a passion for helping individuals achieve their potential.