Director of Risk Management, Loss Prevention, Safety, and Quality

SUMMARY

Under the supervision of the Chief Operating Officer, responsible for all quality standards in the organization including safety, loss prevention, workers compensation, operational standards, and risk management.  Major duties include the performance of analysis, assessment, and training for all quality practices including safety, risk management, loss prevention, workers compensation insurance, accident prevention, merchandising, and production. and drafts operational reports for management analysis of risk management, safety, loss prevention, and quality of operations.

ESSENTIAL FUNCTIONS/DUTIES

1. Organizational risk management including: (1) planning, directing, and coordinating risk and insurance programs of Goodwill to control and reduce operational and contractual risks.
2. Collaborate with the executive leadership team to help develop and grow lines of business to add revenue to the bottom line of Goodwill Industries of Central Florida.
3. Managing insurance industry relationships and procuring insurance coverage for all operations of Goodwill to include but not limited to policies for general liability, real and personal property, vehicles and automobiles, officers, directors, and Workers Compensation.
4. Maintains oversight of the overall risk management functions. Completes and reviews all insurance and risk management questionnaires. Interprets analytical tools used to evaluate appropriate retention and policy limits.
5. Manages and participates with management in the development and implementation of goals, objectives, policies, and priorities for safety, risk assessment, loss prevention, and workers compensation.
6. Works with operations leadership to develop and implement quality policies, procedures, and objectives to ensure goals are achieved.
7. Develops and manages Loss Prevention program, activities, including training and routine reporting.
8. Oversees the loss control and loss mitigation, including routine adjudication of claims, and interfaces with the adjusters or attorneys on all litigation and administrative proceedings, as well as, non-routine, large and unusual claims.
9. Oversees and coordinates safety program activities, ensuring compliance with the Office of Safety and Health Administration (OSHA), and related local, state, and federal regulations.
10. Works with employees to correct deficiencies; conducts quality and safety inspections; responds to complaints of safety hazards; oversees and/or conducts safety training and committees.
11. Reviews and updates all work plains, OSHA related programs and policies as necessary.
12. Administers workers compensation program, including all claims and compliance reporting. Conducts quarterly review of claims and reports to leadership trends and possible alternatives for reduction or improvement in claims management or prevention of accidents.
13. Investigates and analyzes incident reports and complaints involving work-related injuries and illness/ prepares reports noting hazards, violations, and accidents; recommends measures to prevent recurrence.
14. Conducts building and grounds serves on periodic and regular basis to detect code violations, hazards, and incorrect work practices and procedures.
15. Prepares, disseminates, and maintains memos, reports and administrative controls of records related to safety and health programs.
16. Disseminates information to department heads and others regarding toxic substances, hazards, carcinogens, and other safety information.
17. Manages insurance programs, such as fide3lity, surety, umbrella, crime, inland marine, liability, property, directors and officers, employment practices, automobile and workers compensation, including recommendation and negotiations of insurance brokers and carriers.
18. Select appropriate technique to minimize risk, such as avoidance (reducing chance of loss to zero), reduction (reducing frequency and severity of loss), retention (including self-insurance and planned noninsurance), grouping of exposure units (to increase predictability of loss). And transfer (placement of property, activity, or risk with other establishment or insurers).
19. Processes accident reports and tracks the entire process of claims to settlement. Corresponds with insurance companies to close claims as quickly as possible.
20. Responsible for appropriate internal training classes involving risk, safety, loss prevention, and various quality practices.
21. Responsible for the development of and adherence to safety office budget.
22. Supervises and controls all activities; available to staff for guidance and advice, provides regular performance feedback, and develops subordinates’ skills and encourages employee professional growth.

ADDITIONAL FUNCTIONS/DUTIES

1. Develop and maintain the Temporary Modified Work Duty program.
2. Primary OHSA contact for the Agency Log; ensures mandatory OSHA reports completion.
3. Assist in the preparation of the annual budget with regards to risk, loss prevention, and safety as well as, responsibility of developing goals and strategic plans for the safety office.
4. Maintain program processes and reports necessary for proper organizational accreditation, which is currently CARF.
5. Perform other duties as assigned by the Chief Executive Officer or Chief Operating Officer.

QUALIFICATIONS/COMPETENCIES

The list below is representative of the knowledge, skill, and/or ability utilized while performing this job.

1. Ability to adhere to the organization’s Core Principles.
2. Proficient with the operational characteristics, services, and activities or a comprehensive risk management and safety program.
3. Knowledge of workers compensation, property, and casualty insurance.
4. Skilled in conducting insurance negotiations, selection of insurance brokers and carriers.
5. Experienced with insurance principles, practices, and terminology of loss reduction and loss control, as well as claims management, claims adjusting, and subrogation.
6. Knowledge of developing and implementing risk management, loss prevention and safety programs.
7. Proven track record of successful process improvement initiatives.  
8. Ability to react, think and act calmly, and responsively to emergency situations; and to work under stressful conditions.

Education and/or Experience:

Bachelor’s degree in Occupational Safety, Industrial Hygiene, Engineering, Organizational Management, Risk Management, Business Administration, Human Resources or related field is required. Six (6) years minimum experience in risk management, workers compensation, and occupational safety.

Math Ability:

Level 4: Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Computer Skills:

To perform this job successfully, an individual should have intermediate knowledge of MS Word, Excel, Outlook, and PowerPoint.

Supervisory Responsibilities:

This position has supervisory responsibilities.

Purchasing Authority:

Purchasing Authority - Directors/Controller - up to $2,500

SPECIAL CONDITIONS OF EMPLOYMENT

(e.g. physical or environmental requirements, irregular work schedule, required license or certification, background check)

Physical and Environmental Requirements:

1. Regularly lift and /or move up to 25 pounds and occasionally lift and/or move up to 40 pounds.
2. Vision abilities required by this job include: close, distance, color, peripheral vision, depth perception, and the ability to adjust focus.
3. Sitting for long periods of time.
4. Occasionally stand, walk, climb ladders, kneel, stoop, crouch or crawl.
5. The noise level in the work environment is usually moderate (examples: business office with computers and printers, light traffic).

Language Ability:

Level 5: Ability to read, analyze, and interpret business documents, financial reports, and legal documents. Ability to respond to inquiries or complaints. Ability to write speeches and articles for publication. Ability to present information to groups.

Reasoning Ability:

Level 5: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

License and Certifications:

Valid Florida Driver’s License with an insurable driving record and current private auto insurance policy.

Associate in Risk Management (ARM) certification preferred.