The Regional Service Director oversees service operations for industrial refrigeration systems (ammonia and CO₂ applications). This role ensures excellent maintenance, repair, and emergency service performance while maintaining safety, profitability, and client satisfaction. Reporting to the Vice President of Service Operations, the Regional Service Director provides hands-on leadership for service managers and technicians in their region.
This position offers flexibility on the exact location, but will focus on expanding our Northeast service footprint.
Strategic & Team Leadership
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Execute regional service plans aligned with corporate strategy and goals.
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Lead, mentor, and develop service managers, technicians, and support staff.
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Collaborate with executive leadership and peer directors to improve service quality and customer retention.
Service Operations Management
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Oversee daily operations for preventive maintenance, repairs, and emergency response.
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Ensure compliance with SLAs, safety standards, and IIAR/OSHA regulations.
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Monitor scheduling, dispatching, and resource allocation to improve efficiency.
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Track and report on key performance indicators (response time, quality, customer satisfaction).
Client Relationships & Business Support
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Maintain and strengthen relationships with regional clients and key accounts.
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Partner with sales teams on service proposals, renewals, and presentations.
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Identify opportunities for regional contract growth or additional service offerings.
Financial Oversight
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Manage regional budgets, forecasts, and P&L performance.
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Implement cost control measures and monitor profitability of service contracts.
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Ensure accurate billing and contract compliance.
Operational Excellence & Safety
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Promote a strong safety culture and ensure technicians follow best practices for ammonia and Freon systems.
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Support continuous improvement through technology adoption and process updates.
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Coordinate training programs for field staff to maintain technical and safety certifications.
