Maintenance Specialist (Locksmithing Specialty)

The Midnight Mission (TMM) has served the Skid Row community since 1914. We operate complex, 24/7 facilities that must be safe, trauma-informed, and welcoming to guests, staff, volunteers, and partners.

The Maintenance Specialist keeps TMM’s multi-story facilities and building systems safe, reliable, and compliant, with a major specialization in locksmithing, key control, and access hardware. The role blends hands-on repair (HVAC, electrical, plumbing, finishes) with ownership of mechanical/electronic locking, master key systems, and door hardware. You’ll partner across departments to maintain psychological safety, prevent hazards, and deliver responsive, people-centered service in a trauma-informed environment.

TMM Culture & Ways of Working

• Trauma-Informed & Client-Centered: Choose least-restrictive, dignity-preserving solutions; de-escalate with calm, non-triggering communication; coordinate repairs to reduce disruption to client services.
• Emotional Intelligence & Psychological Safety: Model respect, curiosity, and clarity under pressure; communicate options, timelines, and impacts without blame; invite feedback.
• DEIB Mindset: Ensure spaces are accessible, safe, and usable for all genders and abilities; uphold ADA and life-safety intent in hardware and egress choices.
• Accountability & Transparency: Document work in the CMMS; surface risks early; follow standard work and preventive routines; close the loop with requestors.

Key Duties and Responsibilities

• General Facilities Maintenance
  • Inspect, troubleshoot, and repair building systems: HVAC, plumbing, electrical, lighting, walls/doors/windows, finishes, and fixtures; schedule and coordinate vendor support when needed.
  • Perform preventive maintenance (filters, belts, lubrication, testing) and keep documentation up to date in the CMMS.
  • Support OSHA and safety program practices: lockout/tagout during repairs; machine guarding checks; housekeeping; chemical handling; incident reporting.
• Locksmithing & Access Control (Primary Specialty)
  • Design, implement, and maintain mechanical master key systems, including keying schedules, change keys, sub-masters, and grand masters; plan expansions and maintain security hierarchy.
  • Rekey, pin, and service cylindrical, mortise, and rim locks; install and adjust door hardware (closers, exit devices, panic bars, hinges, strikes) to meet egress and ADA intent.
  • Install, maintain, and troubleshoot electronic access components (strikes, maglocks, readers, power supplies) in coordination with approved vendors and IT/security.
  • Lead key control: issuance, tracking, audits, lost/stolen key response, and rekey protocols; maintain key cabinet and records; train key holders on policy and accountability.
  • Ensure locksmith work aligns with California Locksmith Act requirements for company/employee eligibility and background standards; follow TMM policy on contractor scope where licensure is required.
• Safety, Compliance & Risk
  • Apply qualified-person standards appropriate to tasks; escalate work requiring licensed trades; maintain code-compliant egress and fire/life safety hardware at all times.
  • Support inspections (internal, Fire/Life Safety, OSHA, Health Dept. as applicable); correct deficiencies quickly and document abatement actions.
• Customer Service & Collaboration
  • Respond to work orders with clear ETAs; coordinate closures/outages around program needs; communicate options and impacts in plain language.
  • Coach peers on basic hardware care (don’t prop fire doors, proper closer use), and model trauma-informed interactions with clients and volunteers.
• Documentation & Systems
  • Complete accurate work logs, parts usage, and asset histories in CMMS; maintain as-built hardware schedules, keying trees, and access device inventories.
• On-Call/Emergencies
  • Participate in an on-call rotation and support after-hours emergencies (lockouts, water leaks, power/HVAC issues).

• Education & Experience
  • 3+ years hands-on facilities maintenance experience across multiple trades (HVAC, plumbing, electrical, carpentry/finishes). Supervisory experience a plus.
  • 2+ years locksmithing/access hardware experience: rekeying/pinning, hardware installs/adjustments, key control administration; exposure to electronic access components preferred.
• Credentials (Preferred/Helpful)
  • Locksmith certifications (e.g., ALOA levels, institutional locksmith courses).
  • EPA 608 (if servicing sealed HVAC systems) and manufacturer trainings for door hardware/closers/readers.
  • Ability to meet eligibility/background standards consistent with the California Locksmith Act for employees of locksmith companies/contractors.
• Knowledge, Skills & Abilities
  • Proficient with master keying principles and keying conferences, pinning charts, and keeping scalable systems over time.
  • Skilled with door hardware (closers, exit devices, hinges, strikes), ADA/egress intent, and alignment/clearance adjustments.
  • Familiar with electronic access components and when to coordinate with licensed vendors (power supplies, readers, maglocks).
  • Strong troubleshooting across HVAC/electrical/plumbing; reads basic diagrams/schematics; safe tool use; CMMS literacy.
  • Clear, calm communicator with clients and colleagues; practices de-escalation and trauma-informed approaches.
• Physical & Work Conditions
  • Lift/carry up to 50 lbs; climb ladders; kneel/crouch; work in mechanical rooms and on roofs; use PPE; tolerate varying temperatures/noise.
  • 24/7 facility; occasional nights/weekends/on-call.
• Key Control & Access Policy Expectations (Role-Owned)
  • Maintain a current key control policy with issuance logs, holder agreements, audit cadence, and lost-key response tree.
  • Keep an updated master keying tree and bitting records; conduct periodic keying conferences to plan expansions and retire compromised sections.
  • Ensure industry design guide principles are reflected in system structure and documentation.
• Compliance & Safety Statements
  • Adhere to OSHA Safety & Health Program Management Guidelines and maintenance-relevant standards (e.g., machine guarding, LOTO).
  • Follow the intent of the California Locksmith Act when coordinating internal work vs. licensed vendor tasks.
  • TMM is an Equal Opportunity Employer committed to a safe, inclusive, and trauma-informed workplace.
• Success Measures (First 6–12 Months)
  • PM completion rate minimum 90% for assigned assets; zero overdue life-safety work orders.
  • Documented key control program with quarterly audits; no uncontrolled master losses.
  • Door hardware reliability: reduction in recurring trouble calls; egress hardware always compliant and operational.
  • Stakeholder satisfaction: timely response, clear communication, minimal program disruption.

OR

Any combination of academic education, professional training or work experience which demonstrates the ability to perform the duties of the position