Residential Aide

Title:                           Residential Aide

Unit:                           Housing MOCJ-Emergency Transitional Housing

Salary Range:            $20.00 Hourly

Status:                         Full Time; Regular; Non-Exempt

Location:                    381 Rockaway Avenue, Brooklyn, NY 11212

Days/Hours:               4:00 PM to 12:00 AM Shift

Position Summary:

Under the supervision of the Residential Aide Shift Supervisor or Team Lead, the Residential Aide is responsible for maintaining a safe and secure environment for participants, staff, and guests.

Competencies Summary/Comments:

• Mission, Culture, and Fit: The Residential Aide’s attitudes, values, and beliefs align with the core values and culture of the organization.

• Customer Service: Must demonstrate a positive attitude and behaviors that reflect awareness and a proactive willingness to respond to customers’ needs, requirements, and expectations.

• Detail Oriented: A detail-oriented individual demonstrates thoroughness, accuracy, organization, and productivity. They pay close attention to details and strive to understand the cause and effect of situations.

• Communication Skills: Residential Aides actively listen to and address the concerns of others, effectively conveying information between participants and supervisors as appropriate.

• Reliability: The employee demonstrates punctuality, adheres to the work schedule, and complies with attendance and leave policies.

Mission, Culture and Fit:

The ideal candidate must have experience working with individuals diagnosed with serious mental illness (SMI) and co-occurring disorders. Additionally, they must be able to effectively engage with individuals impacted by the legal system and those with a history of homelessness. A demonstrated ability to work collaboratively in a team-oriented environment is essential.

Essential Duties and Responsibilities:

• Maintain accurate documentation of participant care, including incident reports, and promptly communicate any changes in condition to the appropriate staff
• Assist with daily operational tasks to support the smooth functioning of the facility, including meal preparation, supply management, and ensuring adherence to program rules and regulations
• Accurately complete shift exchanges by verifying participant check-ins and check-outs within the facility
• Notify a supervisor immediately when there is a need to involve NYPD, FDNY, and/or EMS
• Conduct routine facility walkthroughs to identify irregularities and ensure corrective actions are taken to address any issues
• Monitor participants’ behavior and physical condition, and report any changes or concerns to appropriate staff
• Submit all incident reports for review and promptly notify the supervisor to ensure entry into Case Worthy within 24 hours
• Attend all mandatory training sessions and participate in at least one staff meeting per month
• Conduct and assist with drug screenings, ensuring all procedures are accurately followed and documented
• Provide support to Case Managers, Housing Specialists, Entitlement Specialists, Senior Case Managers, and the Program Director of Social Services as needed
• Perform other duties as assigned by the supervisor

Organizational Structure:

            REPORTS TO: Residential Aide Shift Supervisor

Qualifications:

• High school diploma, GED, or equivalent experience required
• Associate’s degree preferred
• Certification in CPR, First Aid, Fire Guard, and Narcan is a plus
• Experience working in an institutional setting, such as shelters, residential facilities, and/or providing security services
• Experience working with homeless individuals and populations affected by substance abuse and mental health challenges
• Comprehensive knowledge of the daily operations of MOCJ Emergency Transitional Housing
• Strong written and verbal communication skills
• Strong supervisory and leadership skills
• Basic computer skills required

• CASAC-T or CASAC is a plus

Travel Requirements:

This position requires weekly on-site availability and travel to various Fortune housing and program locations as needed.

Physical Demands:

To perform this job successfully, an individual must be able to satisfactorily fulfill each essential duty. The responsibilities and requirements outlined are representative of the knowledge, skills, education, training, licensing, experience, and abilities necessary for this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

The Fortune Society is an Equal Opportunity Employer. All qualified applicants will be afforded equal employment opportunities without discrimination because of conviction history, race, religion/creed, color, national origin, sex, age, disability, sexual orientation, gender identity, military status, predisposing genetic characteristics, victim of domestic violence status or marital status.