Crew Manager

Title:                           Crew Manager

Unit:                           Atlas Workforce Program

Salary:                        $72,000 to $78,000

Reports to:                 Program Director (Transitional Jobs)                       

Status:                        Full Time; Regular, Exempt              

Location:                    502 East 163^rd Street, Bronx, NY 10451

Days/Hours:               Monday - Friday, 9am-5pm

Organization Overview:

The Fortune Society, Inc. (Fortune) has been working for over 54 years in service to our mission: to support successful reentry from incarceration and promote alternatives to incarceration, thus strengthening the fabric of our communities. The organization has evolved into one of the nation’s preeminent reentry and justice-informed service organizations, providing formerly-incarcerated people with the skills and wrap-around services needed to break the cycle of crime and incarceration and to build productive lives in their communities.

Fortune has grown steadily over the years to an agency just under $94 million in annual budget with just under 600 staff. We anticipate that we will keep growing, both in size and in depth of service. Fortune has a dual mission: both advocacy and service. The advocacy portion of our mission focuses on building a more just criminal legal system and reducing the barriers to reentry into society. The service side of Fortune has evolved to encompass a broad range of programs that started with employment and education and now includes a robust array of services, among them: alternatives to incarceration, supervised release, court advocacy, discharge planning within correctional facilities, licensed substance use and mental health treatment, a housing continuum ranging from emergency and transitional through permanent congregate and scattered site housing, assistance in obtaining benefits, a care management unit, HIV services, a food and nutrition program, and an arts program. Each service we provide is informed by the needs of the population we serve.  Fortune currently serves approximately 18,000 people a year. Our participant population mirrors the incarcerated population in being approximately 85% male and over 90% people of color. Our program models are recognized, both nationally and internationally for their quality and innovation.

Position Summary

As a Crew Manager operating under the guidance of Fortune, you will play a pivotal role in leading and supporting Crew Liaisons and Coaches. Your responsibilities will span supervising day-to-day operations at crew sites, ensuring adherence to the principles and policies set by UWNYC. This role demands an energetic, flexible, and collaborative leader who can positively and effectively guide transitional workers with a trauma-informed and restorative justice approach.

The position requires the Crew Manager to have a knowledge of criminal justice practices, restorative practices, and workforce programming, and the ability to regularly evaluate transitional employment aspects of programming for quality assurance, professional development, and program expansion. 

Mission and Fit

Embodies Fortune’s mission and values and will be an effective member of the team in furthering both. The candidate should exhibit compassion and understanding for our participants (wherever they are in their re-entry process) and embrace Fortune’s core value that none of us should be measured against the worst things we have done.

Attention to Detail

The CM must demonstrate competency to develop systems and processes to organize and keep track of information or work progress; is routinely conscientious, thorough, accurate and reliable when performing and completing job tasks; and recognizes trends, detects inconsistencies, and determines essential details. Ability to multi-task is preferable.

Collaboration

The CM must work closely with their team to determine program trends, both successes and challenges, in occurrences with Transitional Work program participants. CM will keep Program Director informed of operations and provide suggestions to improve and enhance the program model adherence, as needed.

Participant Centered

The CM focuses on opportunities to support participants. They have an ability to illustrate the highest level of customer care and empathy while thriving to resolve participant concerns and issues.

Essential Duties and Responsibilities:

• Lead recruitment, training, and supervision of Crew Liaisons;

• Conduct performance reviews, including regular in-person observation during the work experience, offering constructive feedback and guidance for improvement;

• Facilitate skill development among Crew Liaisons through effective supervision;

• Collaborate with Community Navigator team to ensure accurate, timely, and protocol-compliant safety assessments of work sites;

• Manage daily schedules, logistics and operations of work crews;

• Monitor and evaluate performance and quality of work crews;

• Monitor transitional worker hours to prevent overages;

• Supervise the management of vehicles and equipment used by work crews;

• Conduct site visits to ensure adherence to safety protocols and work standards;

• Approve timesheets of transitional employees, ensuring their accuracy and timely submission;

• Manage worksite safety, including the safe use of tools and equipment, and enforce safety policies;

• Check in regularly with employer partners and take steps to maintain positive relationships;

• Other duties as assigned.

Qualifications:

• High school diploma or equivalent required; Associate’s degree from and accredited college or university in social work, psychology, counseling, human services or education preferred;
• A minimum of three years of experience working in social service, criminal justice or workforce programming;
• Bilingual (English/Spanish) preferred;
• Skilled communicator who is able to liaise interdepartmentally as well as with community partners and stakeholders;
• Ability to work a flexible schedule;
• Proficiency in Microsoft Office Suite applications, including Excel, Outlook and Office 365;
• Ability to work independently and on a team;
• Experience working with the community in the South Bronx, a plus;
• Experience and/or desire to work with a culturally diverse population.

We seek talented, dedicated individuals from all walks of life who possess a strong commitment to this mission.  Relevant personal experience is a plus.

Travel Requirements: Travel throughout the New York City is required.

Physical Demands:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The responsibilities and requirements listed are representative of the knowledge, skills, minimum education, training, licensing, experience and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

The Fortune Society is an Equal Opportunity Employer.  All qualified applicants will be afforded equal employment opportunities without discrimination because of conviction history, race, religion/creed, color, national origin, sex, age, disability, sexual orientation, gender identity, military status, predisposing genetic characteristics, victim of domestic violence status or marital status.