Concierge - Miami

Job Snapshot

We are looking for a reliable hotel concierge to work at the main entrance desk of our hotel. You will be the first to meet our customers so the first impression of our hotel depends on your friendliness and efficiency.

The ideal candidate will be a smart and trustworthy individual able to provide customers with a warm greeting and handle all incoming requests. In addition, you will be responsible to protect the hotel and its residents by monitoring who comes in and out of our premises.

What you get to do: The goal is to contribute to an overall pleasant customer experience to increase our reputation and ensure sustainable growth.

Your day-to-day include the following: Other duties may be assigned.

• Welcome customers upon entrance and confirm reservations.
• Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements.
• Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel.
• Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations.
• Arrange events, excursions, transportation etc. upon request from hotel residents
• Answer the phone and make reservations, take and distribute messages or mail and redirect calls.
• Respond to complaints and find the appropriate solution
• Accurately handle paperwork.
• Check lobby area for accuracy and cleanliness.
• Maintain a clean counter.
• Provide information to guests as requested.
• Perform other customer service related requests to guests.

High school diploma or general education degree (GED. Proven experience as concierge; experience in customer service or relevant role is an advantage. Proficiency in English; multilingual is strongly preferred. Excellent communication skills. Polite and confident with a great deal of patience. Ability in multitasking and time-management. Aptitude in resolving issues with a customer-focused orientation.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE: Prior experience required. Depending on the role degree may be required.

LANGUAGE SKILLS: Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism. Strong competence in Microsoft Office Software. Some data entry is a plus. Pleasant phone manner.

PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear. The employee frequently is required to use hands to finger, handle, or feel objects, or telephone. The employee must regularly lift and/or move up to 10-25 pounds and frequently lift and/or move up to 50 pounds.

(Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands).