Our company is a well-established multistate company that is continuing to grow and expand. We strive to create a family atmosphere where everyone is friendly and appreciates one another. The Operations Manager position is a key member of the leadership team responsible for the efficient day-to-day operation of the warehouse as it pertains to labor management, shipping and receiving, inventory management, quality assurance, and safety.
Responsibilities include but are not limited to the below:
- Ensures the physical condition of warehouse and equipment are properly maintained
- Consults with others to ensure coordination of warehouse activities with activities of other functional areas such as logistics and transportation
- Partners with the customer to maintain a high level of customer satisfaction by communicating frequently with customers and following up on customer concerns and requests
- Ensures safe operation of the warehouse including meeting company standards for sanitation, maintenance, safety, and security
- Ensures operational excellence in all warehouse areas, related equipment, and warehouse management systems
- Leads an efficient and successful operation while successfully overcoming any barriers to success
- Implement and maintain proper layout of warehouse and product placement
- Monitors and ensures facility key performance indicators (KPI) are met in a timely and cost effective manner to ensure the profitability and productivity of the warehouse
- Manages and maintains good human resources practices with all associates, and adherence to established policies and procedures
- Works with Management and Human Resources to resolve employee relation issues, discipline actions, problem resolution and terminations
- Ensures adequate staffing, training, coaching and development for employees
- Addresses complaints and resolves problems
- Other duties as required and assigned
Required Skills/Qualifications
- At least 5 years of management experience in a warehouse or distribution environment
- Experience with warehouse management systems preferred
- Working knowledge of warehouse/mechanical equipment
- Experience with labor management systems and productivity initiatives preferred
- Excellent verbal, non-verbal, and written communication skills
- Must be PC literate and proficient with MS Office and Excel
- Excellent supervisory skills
- Excellent customer service
- Excellent analytical and mathematical skills
