Remote Support Supervisor

About the Organization: 

The Arc Prince George’s County serves more than 600 individuals with disabilities through a variety of programs, services and supports. Our primary areas of support are community living, family and personal supports, employment services, and day programs all with an emphasis on person centered community involvement and inclusion. To learn more about us, please visit www.thearcofpgc.org.

Position Summary Statement:   

The Remote Support Supervisor (RSS) plays a critical leadership role in overseeing the overnight operations of Arc Prince George’s Remote Support Services (AON – Awake Overnight). This position ensures the delivery of technology-enabled, person-centered support, emphasizing safety, privacy, and autonomy for individuals supported.

The RSS is responsible for managing Remote Support Professionals (RSPs), ensuring compliance with all applicable regulatory standards (including DDA, COMAR, and CARF), maintaining quality improvement processes, and directly supporting individuals as an RSP when needed.

Location: Remote Setting Please note: Candidate must live in Maryland or surrounding area

Schedule:  Monday- Friday 11:00pm - 7:00am with flexibility for daytime meetings and emergency coverage as needed

Status: Full-time/Exempt 

Key Responsibilities

Operational Oversight:

• Supervise the overnight Remote Support team and monitor service operations.

• Review live alerts, support logs, and ensure services align with each person’s Person-Centered Plan (PCP).

• Track risk factors and ensure safety protocols are followed.

Team Leadership & Supervision:

• Hire, schedule, and manage RSP staff.

• Conduct training, evaluations, and performance coaching.

• Provide emergency coverage when short-staffed.

RSP Coverage Duties (As Needed):

• Perform all responsibilities of an RSP, including monitoring, alert response, documentation, and on-site visits.

• Maintain supervisory responsibilities during these shifts, leading any critical decisions or incident responses.

 Compliance & Quality Assurance:

• Ensure service compliance with DDA, COMAR, CARF, and agency standards.

• Audit service documentation and technology logs.

• Lead internal QA reviews and assist with external audits.

Emergency & Incident Response:

• Train staff on emergency protocols (e.g., seizures, elopement, fire safety).

• Serve as the first escalation point during incidents.

• Ensure timely reporting and documentation of critical events.

Technology Management:

• Partner with the Systems Implementation or IT team to troubleshoot devices and systems.

• Oversee sensor, camera (common areas only), communication, and medication dispenser functionality.

• Maintain inventory of emergency and assistive technology.

Documentation & Communication:

• Ensure accurate, timely entries in EHR systems (e.g., ICM) and logs.

• Collaborate with clinical and administrative teams.

• Participate in interdisciplinary meetings and outreach to families/guardians.

Staff Training & Development:

• Deliver training on technology tools, emergency response, and person-centered practices.

• Provide RSPs with professional development opportunities, including simulations and refreshers.

Professionalism & Ethical Conduct:

• Model appropriate behavior and promote agency values.

• Maintain confidentiality and professional integrity.

• Support and advance the mission and vision of The Arc.

General Duties:

• Complete required trainings and certifications.

• Respond appropriately to emergencies and on-call duties.

• Maintain punctuality, reliability, and collaborative team engagement.

• Bachelor’s degree in Human Services, Social Work, Psychology, Nursing, or related field.

• Minimum of 3 years’ experience supporting individuals with intellectual/developmental disabilities.

• Prior supervisory experience preferred, particularly in a remote or tech-supported setting.

• Strong familiarity with Maryland’s DDA system, PCP processes, and CARF standards.

• Proficiency with EHR systems (e.g., ICM), remote monitoring technologies, and assistive devices (e.g., HERO, Dose Health).

• Solid understanding of emergency procedures, HIPAA, and COMAR regulations.

• Excellent communication, leadership, and critical thinking skills under pressure.